The New Springwells Practice, Sleaford: patient reviews and CQC rating
The New Springwells Practice is a GP practice in Sleaford with 5,973 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.4 full-time-equivalent qualified GPs, or 1,750 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Springwells Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 4 practices in Sleaford with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 115 patients answered the survey (response rate 44%).
| Survey question | The New Springwells Practice | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 95% | 74% | 77% |
| Easy to contact by phone | 93% | 54% | 57% |
| Easy to contact via the website | 68% | 58% | 58% |
| Easy to contact via the NHS App | 74% | 53% | 54% |
| Reception team helpful | 95% | 85% | 85% |
| Last contact good | 95% | 71% | 73% |
| Wait for appointment about right | 83% | 72% | 69% |
| Listened to well | 100% | 85% | 87% |
| Treated with care and concern | 100% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
CQC's overall rating for The New Springwells Practice is Good, published in January 2024. One key question is rated differently: Caring Outstanding. Its previous overall rating was Outstanding (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
5,973 patients were registered at The New Springwells Practice in September 2026, down 2.8% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,750 patients per GP, fewer than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 3.9 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 4.5 |
| August 2024 | 3.4 | 4.5 |
| August 2025 | 3.4 | 4.3 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 3,067 appointments a month, or 514 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The New Springwells Practice | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 600 | 510 |
| Face to face | 84% | 65% | 63% |
| Same day as booked | 31% | 44% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), chronic kidney disease (9.9% against 4.6%) and heart failure (2.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 19.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.9% | 4.6% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Cancer | All ages | 7.1% | 3.8% |
| Coronary heart disease | All ages | 5.8% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.4% | 74.9% |
The New Springwells Practice, Spring Wells, Billingborough, Sleaford, NG34 0QQ. Phone: 01529 240234. Website: www.ruralmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Millview Medical Centre | 10.0 km | 80% |
| Sleaford Medical Group | 12.4 km | 66% |
| Gosberton Medical Centre | 12.5 km | 74% |
| Swineshead Medical Group | 13.3 km | 82% |
| Dr P D Cregor & Partners | 13.3 km | 86% |
- Billinghay Medical Practice (90% overall experience good)
- Caythorpe & Ancaster Medical Practice (87% overall experience good)
- Millview Medical Centre (80% overall experience good)
- Ruskington Medical Practice (68% overall experience good)
- Sleaford Medical Group (66% overall experience good)
How do patients rate The New Springwells Practice?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of The New Springwells Practice as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at The New Springwells Practice?
5,973 patients were registered in September 2026, down 2.8% on a year earlier.
What is The New Springwells Practice's CQC rating?
Good overall, published in January 2024.
How many GPs does The New Springwells Practice have?
3.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,750 patients per GP against 2,171 across England.
Are appointments at The New Springwells Practice face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Springwells Practice's phone number?
01529 240234.