Abbeywell Surgery, Romsey: patient reviews and CQC rating
Abbeywell Surgery is a GP practice in Romsey with 16,820 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 11.6 full-time-equivalent qualified GPs, or 1,447 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Abbeywell Surgery
Its result closest to England is the share who said they were treated with care and concern: 85%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 20%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
25% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (57%). 104 patients answered the survey (response rate 37%).
| Survey question | Abbeywell Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 51% | 74% | 77% |
| Easy to contact by phone | 25% | 52% | 57% |
| Easy to contact via the website | 20% | 55% | 58% |
| Easy to contact via the NHS App | 22% | 51% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 50% | 70% | 73% |
| Wait for appointment about right | 45% | 65% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 203 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Abbeywell Surgery is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,820 patients were registered at Abbeywell Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 11.6 full-time-equivalent qualified GPs, there are 1,447 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.1 nurses and 13.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.7 | 15.7 |
| August 2024 | 11.7 | 15.9 |
| August 2025 | 12.4 | 15.4 |
| August 2026 | 11.6 | 16.1 |
From June 2026 to August 2026 the practice recorded 10,480 appointments a month, or 623 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 58% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Abbeywell Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 526 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 58% | 43% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.4% against 2.2%), osteoporosis (1.8% against 1.2%) and cancer (5.7% against 3.8%). It has a lower share for chronic kidney disease (2.1% against 4.6%), serious mental illness (0.7% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Abbeywell Surgery, The Abbey, Romsey, SO51 8EN. Phone: 01794 512218. Website: www.abbeywellsurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Sarah Johnson and Partners | 0.6 km | 91% |
| North Baddesley Surgery | 4.8 km | 82% |
| Dr Barnfield & Partners | 6.5 km | 78% |
| Aldermoor Surgery | 7.5 km | 81% |
| Testvale Surgery | 7.8 km | 69% |
- Dr Sarah Johnson and Partners (91% overall experience good)
- North Baddesley Surgery (82% overall experience good)
- St Andrew's Surgery (88% overall experience good)
How do patients rate Abbeywell Surgery?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Abbeywell Surgery as good, below the England figure of 77%. 25% found it easy to get through by phone.
How many patients are registered at Abbeywell Surgery?
16,820 patients were registered in September 2026, down 1.6% on a year earlier.
What is Abbeywell Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does Abbeywell Surgery have?
11.6 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,447 patients per GP against 2,171 across England.
Are appointments at Abbeywell Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Abbeywell Surgery's phone number?
01794 512218.