Port Isaac The Surgery, Port Isaac: patient reviews and CQC rating
Port Isaac The Surgery is a GP practice in Port Isaac with 8,714 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 5.3 full-time-equivalent qualified GPs, or 1,634 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Port Isaac The Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (86%). 109 patients answered the survey (response rate 35%).
| Survey question | Port Isaac The Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 66% | 58% | 57% |
| Easy to contact via the website | 70% | 65% | 58% |
| Easy to contact via the NHS App | 59% | 58% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 80% | 74% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 249 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Port Isaac The Surgery is Good, published in November 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,714 patients were registered at Port Isaac The Surgery in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,634 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 4.3 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 5.8 |
| August 2024 | 5.0 | 6.1 |
| August 2025 | 5.4 | 6.3 |
| August 2026 | 5.3 | 6.2 |
From June 2026 to August 2026 the practice recorded 4,562 appointments a month, or 524 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Port Isaac The Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 524 | 633 | 510 |
| Face to face | 51% | 59% | 63% |
| Same day as booked | 47% | 44% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.4% against 1.1%), stroke or TIA (3.7% against 1.9%) and atrial fibrillation (3.9% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Port Isaac The Surgery, The Surgery, Hillson Close, Port Isaac, PL29 3TR. Phone: 01208 880222. Website: www.portisaacpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wadebridge and Camel Estuary Practice | 8.4 km | 77% |
| Camelford Medical Centre | 11.1 km | 70% |
| Bottreaux Surgery | 14.1 km | 88% |
| Stillmoor House Medical Practice | 15.0 km | 63% |
| Petroc Group Practice | 19.8 km | 59% |
- Bottreaux Surgery (88% overall experience good)
- Wadebridge and Camel Estuary Practice (77% overall experience good)
How do patients rate Port Isaac The Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Port Isaac The Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Port Isaac The Surgery?
8,714 patients were registered in September 2026, down 0.0% on a year earlier.
What is Port Isaac The Surgery's CQC rating?
Good overall, published in November 2022.
How many GPs does Port Isaac The Surgery have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,634 patients per GP against 2,171 across England.
Are appointments at Port Isaac The Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Port Isaac The Surgery's phone number?
01208 880222.