Bottreaux Surgery, Boscastle: patient reviews and CQC rating
Bottreaux Surgery is a GP practice in Boscastle with 4,871 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 2.4 full-time-equivalent qualified GPs, or 2,064 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bottreaux Surgery
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (83%). 116 patients answered the survey (response rate 41%).
| Survey question | Bottreaux Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 88% | 79% | 77% |
| Easy to contact by phone | 68% | 58% | 57% |
| Easy to contact via the website | 27% | 65% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 88% | 74% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Bottreaux Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,871 patients were registered at Bottreaux Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,064 patients per GP, close to the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 1.6 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.0 |
| August 2024 | 2.4 | 3.9 |
| August 2025 | 2.4 | 3.4 |
| August 2026 | 2.4 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,317 appointments a month, or 476 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 32% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bottreaux Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 633 | 510 |
| Face to face | 90% | 59% | 63% |
| Same day as booked | 32% | 44% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.2% against 4.6%), atrial fibrillation (3.9% against 2.2%) and stroke or TIA (3.1% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.3% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Bottreaux Surgery, Bottreaux Surgery,, Boscastle, PL35 0BG. Phone: 01840 250209. Website: www.bottreauxsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Camelford Medical Centre | 6.8 km | 70% |
| Port Isaac The Surgery | 14.1 km | 84% |
| Neetside Surgery | 19.1 km | 82% |
| Stratton Medical Centre | 20.4 km | 79% |
| Wadebridge and Camel Estuary Practice | 21.4 km | 77% |
- Port Isaac The Surgery (84% overall experience good)
- Wadebridge and Camel Estuary Practice (77% overall experience good)
How do patients rate Bottreaux Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Bottreaux Surgery as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Bottreaux Surgery?
4,871 patients were registered in September 2026, up 1.4% on a year earlier.
What is Bottreaux Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Bottreaux Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,064 patients per GP against 2,171 across England.
Are appointments at Bottreaux Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bottreaux Surgery's phone number?
01840 250209.