Neetside Surgery, Bude: patient reviews and CQC rating
Neetside Surgery is a GP practice in Bude with 6,710 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in July 2015. It has 2.5 full-time-equivalent qualified GPs, or 2,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Neetside Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
62% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 116 patients answered the survey (response rate 39%).
| Survey question | Neetside Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 62% | 58% | 57% |
| Easy to contact via the website | 82% | 65% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 72% | 74% | 73% |
| Wait for appointment about right | 79% | 71% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Neetside Surgery is Outstanding, published in July 2015. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
6,710 patients were registered at Neetside Surgery in September 2026, up 2.4% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,649 patients per GP, more than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 2.1 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 5,755 appointments a month, or 858 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 51% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Neetside Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 858 | 633 | 510 |
| Face to face | 35% | 59% | 63% |
| Same day as booked | 51% | 44% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.2% against 4.6%), cancer (6.7% against 3.8%) and coronary heart disease (5.0% against 3.0%). It has a lower share for depression (11.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 6.7% | 3.8% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Neetside Surgery, Methodist Church Hall, Leven Road, Bude, EX23 8LA. Phone: 01288 270580. Website: www.neetsidesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stratton Medical Centre | 2.1 km | 79% |
| Holsworthy Doctors | 13.8 km | 72% |
| Bradworthy Surgery | 13.9 km | 98% |
| Hartland Surgery | 18.7 km | 91% |
| Bottreaux Surgery | 19.1 km | 88% |
- Bradworthy Surgery (98% overall experience good)
- Holsworthy Doctors (72% overall experience good)
- Stratton Medical Centre (79% overall experience good)
How do patients rate Neetside Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Neetside Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Neetside Surgery?
6,710 patients were registered in September 2026, up 2.4% on a year earlier.
What is Neetside Surgery's CQC rating?
Outstanding overall, published in July 2015.
How many GPs does Neetside Surgery have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,649 patients per GP against 2,171 across England.
Are appointments at Neetside Surgery face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Neetside Surgery's phone number?
01288 270580.