Hartland Surgery, Bideford: patient reviews and CQC rating
Hartland Surgery is a GP practice in Bideford with 3,053 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 1.9 full-time-equivalent qualified GPs, or 1,636 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hartland Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 99%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 4 practices in Bideford with 50 or more responses. 99% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (99%). 112 patients answered the survey (response rate 44%).
| Survey question | Hartland Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 91% | 79% | 77% |
| Easy to contact by phone | 99% | 59% | 57% |
| Easy to contact via the website | 93% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 55% | 54% |
| Reception team helpful | 96% | 87% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 208 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hartland Surgery is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,053 patients were registered at Hartland Surgery in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,636 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 1.5 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 5.1 |
| August 2024 | 1.9 | 4.0 |
| August 2025 | 1.9 | 2.9 |
| August 2026 | 1.9 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,305 appointments a month, or 755 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 43% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Hartland Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 755 | 626 | 510 |
| Face to face | 50% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.9% against 3.0%), asthma (10.0% against 6.6%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for a learning disability (0.1% against 0.6%), dementia (0.3% against 0.8%) and depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Asthma | 6+ yrs | 10.0% | 6.6% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.5% | 74.9% |
Hartland Surgery, 66 The Square, Hartland, Bideford, EX39 6BL. Phone: 01237 441200. Website: www.hartlandsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bradworthy Surgery | 12.2 km | 98% |
| Stratton Medical Centre | 18.2 km | 79% |
| Neetside Surgery | 18.7 km | 82% |
| Bideford Medical Centre | 19.1 km | 81% |
| Northam Surgery | 19.4 km | 88% |
- Bideford Medical Centre (81% overall experience good)
- Castle Gardens Surgery (92% overall experience good)
- Northam Surgery (88% overall experience good)
- The Wooda Surgery (97% overall experience good)
- Torrington Health Centre (90% overall experience good)
How do patients rate Hartland Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Hartland Surgery as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Hartland Surgery?
3,053 patients were registered in September 2026, up 0.3% on a year earlier.
What is Hartland Surgery's CQC rating?
Good overall, published in October 2018.
How many GPs does Hartland Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,636 patients per GP against 2,171 across England.
Are appointments at Hartland Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hartland Surgery's phone number?
01237 441200.