Torrington Health Centre, Torrington: patient reviews and CQC rating
Torrington Health Centre is a GP practice in Torrington with 5,243 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 2.4 full-time-equivalent qualified GPs, or 2,148 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Torrington Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
96% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (90%). 106 patients answered the survey (response rate 40%).
| Survey question | Torrington Health Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 96% | 59% | 57% |
| Easy to contact via the website | 84% | 62% | 58% |
| Easy to contact via the NHS App | 76% | 55% | 54% |
| Reception team helpful | 86% | 87% | 85% |
| Last contact good | 94% | 76% | 73% |
| Wait for appointment about right | 81% | 70% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Torrington Health Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,243 patients were registered at Torrington Health Centre in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,148 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 1.1 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,754 appointments a month, or 334 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 16% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Torrington Health Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 626 | 510 |
| Face to face | 86% | 54% | 63% |
| Same day as booked | 16% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (5.3% against 3.0%), atrial fibrillation (3.8% against 2.2%) and stroke or TIA (2.9% against 1.9%). It has a lower share for depression (8.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Coronary heart disease | All ages | 5.3% | 3.0% |
| Cancer | All ages | 4.6% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
Torrington Health Centre, New Road, Torrington, EX38 8EL. Phone: 01805 622247. Website: www.torringtonhc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Gardens Surgery | 0.0 km | 92% |
| The Wooda Surgery | 8.5 km | 97% |
| Bideford Medical Centre | 8.8 km | 81% |
| Northam Surgery | 10.9 km | 88% |
| Fremington Medical Centre | 13.2 km | 79% |
- Bideford Medical Centre (81% overall experience good)
- Castle Gardens Surgery (92% overall experience good)
- Hartland Surgery (91% overall experience good)
- Northam Surgery (88% overall experience good)
- The Wooda Surgery (97% overall experience good)
How do patients rate Torrington Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Torrington Health Centre as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at Torrington Health Centre?
5,243 patients were registered in September 2026, up 0.5% on a year earlier.
What is Torrington Health Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Torrington Health Centre have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,148 patients per GP against 2,171 across England.
Are appointments at Torrington Health Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Torrington Health Centre's phone number?
01805 622247.