Chelmsford West PCN: primary care network practices and patient survey
Chelmsford West PCN is a primary care network of 2 GP practices with 40,007 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,300 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Chelmsford West PCN with survey results, the share of patients describing their overall experience as good ranges from 66% at The Writtle Surgery to 75% at Tennyson House Surgery, with a median of 71% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Tennyson House Surgery has the highest share finding it easy to get through by phone (31%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Tennyson House Surgery | 32,027 | 75% | 31% | Good | 2,728 |
| The Writtle Surgery | 7,980 | 66% | 31% | Good | 1,412 |
Results for the network as a whole, from 221 responses, against Essex and England.
| Survey question | Chelmsford West PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 31% | 50% | 57% |
| Easy to contact via the website | 57% | 56% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,300 registered patients per full-time-equivalent qualified GP in Chelmsford West PCN, close to England's 2,171 and Essex's 2,514. Practices recorded 314 appointments a month per 1,000 patients (England: 510), 94% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.3% over the year (England: shrank 1.1%).
| Measure | Chelmsford West PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,300 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 314 | 480 | 510 |
| Face-to-face appointments | 94% | 69% | 63% |
| Same day as booked | 42% | 45% | 45% |
| Did not attend | 5% | 3% | 4% |
| Patients aged 65 or over | 21% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Chelmsford West PCN is atrial fibrillation (2.5% against 2.2%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Chelmsford West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% | 5,860 |
| Depression | 18+ yrs | 11.2% | 14.3% | 3,586 |
| Diabetes | 17+ yrs | 8.4% | 7.9% | 2,752 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 2,510 |
| Cancer | All ages | 3.9% | 3.8% | 1,578 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 1,212 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,181 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 1,020 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 851 |
| COPD | All ages | 1.7% | 1.9% | 684 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 285 |
| Serious mental illness | All ages | 0.9% | 1.0% | 352 |
| Heart failure | All ages | 0.9% | 1.1% | 348 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 281 |
| Dementia | All ages | 0.8% | 0.8% | 305 |
| Learning disability | All ages | 0.6% | 0.6% | 243 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 185 |
| Palliative care | All ages | 0.3% | 0.6% | 110 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 35 |
- Aegros Health PCN (4 practices)
- Chelmer PCN (4 practices)
- Chelmsford City Health PCN (4 practices)
- Dengie & South Woodham Ferrers PCN (6 practices)
Which practices are in Chelmsford West PCN?
Tennyson House Surgery and The Writtle Surgery.
How do patients rate Chelmsford West PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Chelmsford West PCN cover?
40,007 registered patients across 2 practices in September 2026.
How many patients per GP does Chelmsford West PCN have?
2,300 per full-time-equivalent qualified GP, against 2,171 across England.