Patience Lane Surgery, Normanton: patient reviews and CQC rating
Patience Lane Surgery is a GP practice in Normanton with 3,838 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 1.0 full-time-equivalent qualified GPs, or 3,992 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Patience Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 3 practices in Normanton with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (90%). 89 patients answered the survey (response rate 23%).
| Survey question | Patience Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 80% | 53% | 57% |
| Easy to contact via the website | 61% | 54% | 58% |
| Easy to contact via the NHS App | 42% | 52% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 85% | 70% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 148 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Patience Lane Surgery is Good, published in February 2020. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,838 patients were registered at Patience Lane Surgery in September 2026, up 5.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,992 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.9 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,871 appointments a month, or 748 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 47% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Patience Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 748 | 579 | 510 |
| Face to face | 94% | 66% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.4% against 6.6%). It has a lower share for a learning disability (0.1% against 0.6%) and osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Patience Lane Surgery, Patience Lane, Normanton, WF6 2JZ. Phone: 01924 890729. Website: www.patiencelanesurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| King's Medical Practice | 1.0 km | 69% |
| Dr R Gupta & Dr H Parikh | 1.1 km | 96% |
| Stanley Health Centre | 3.0 km | 65% |
| Eastmoor Health Centre | 3.2 km | 74% |
| Warrengate Medical Centre | 4.4 km | 86% |
- Castleford Medical Practice (79% overall experience good)
- King's Medical Practice (69% overall experience good)
- Pinfold Lane Surgery (66% overall experience good)
How do patients rate Patience Lane Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Patience Lane Surgery as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Patience Lane Surgery?
3,838 patients were registered in September 2026, up 5.2% on a year earlier.
What is Patience Lane Surgery's CQC rating?
Good overall, published in February 2020.
How many GPs does Patience Lane Surgery have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,992 patients per GP against 2,171 across England.
Are appointments at Patience Lane Surgery face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Patience Lane Surgery's phone number?
01924 890729.