Newport Pagnell Medical Centre, Newport Pagnell: patient reviews and CQC rating
Newport Pagnell Medical Centre is a GP practice in Newport Pagnell with 28,576 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2016. It has 16.3 full-time-equivalent qualified GPs, or 1,750 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newport Pagnell Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
33% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (57%). 147 patients answered the survey (response rate 27%).
| Survey question | Newport Pagnell Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 70% | 75% | 77% |
| Easy to contact by phone | 33% | 52% | 57% |
| Easy to contact via the website | 62% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 52% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 57% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 972 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newport Pagnell Medical Centre is Outstanding, published in December 2016. 2 key questions are rated differently: Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
28,576 patients were registered at Newport Pagnell Medical Centre in September 2026, down 2.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 16.3 full-time-equivalent qualified GPs, there are 1,750 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 23.2 nurses and 15.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.0 | 12.1 |
| August 2024 | 10.9 | 13.8 |
| August 2025 | 12.1 | 14.0 |
| August 2026 | 16.3 | 19.3 |
From June 2026 to August 2026 the practice recorded 12,479 appointments a month, or 437 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 40% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Newport Pagnell Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 521 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), chronic kidney disease (2.5% against 4.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Newport Pagnell Medical Centre, Queens Avenue, Newport Pagnell, MK16 8QT. Phone: 01908 611767. Website: www.npmc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sovereign Medical Centre | 3.2 km | 90% |
| Oakridge Park Medical Centre | 4.1 km | 71% |
| Purbeck Health Centre | 4.3 km | 65% |
| Milton Keynes Village Surgery | 5.1 km | 84% |
| Brooklands Health Centre | 5.8 km | 55% |
How do patients rate Newport Pagnell Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Newport Pagnell Medical Centre as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at Newport Pagnell Medical Centre?
28,576 patients were registered in September 2026, down 2.1% on a year earlier.
What is Newport Pagnell Medical Centre's CQC rating?
Outstanding overall, published in December 2016.
How many GPs does Newport Pagnell Medical Centre have?
16.3 full-time-equivalent qualified GPs (28 qualified GPs by headcount), which is 1,750 patients per GP against 2,171 across England.
Are appointments at Newport Pagnell Medical Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newport Pagnell Medical Centre's phone number?
01908 611767.