Kiltearn Medical Centre, Nantwich: patient reviews and CQC rating
Kiltearn Medical Centre is a GP practice in Nantwich with 11,822 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 5.8 full-time-equivalent qualified GPs, or 2,024 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kiltearn Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 4 practices in Nantwich with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (66%). 111 patients answered the survey (response rate 36%).
| Survey question | Kiltearn Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 35% | 57% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 32% | 53% | 54% |
| Reception team helpful | 65% | 86% | 85% |
| Last contact good | 52% | 73% | 73% |
| Wait for appointment about right | 65% | 73% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 346 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kiltearn Medical Centre is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,822 patients were registered at Kiltearn Medical Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,024 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.4 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 9.4 |
| August 2024 | 5.6 | 11.8 |
| August 2025 | 5.6 | 8.3 |
| August 2026 | 5.8 | 8.8 |
From June 2026 to August 2026 the practice recorded 5,263 appointments a month, or 445 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 29% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Kiltearn Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 492 | 510 |
| Face to face | 54% | 60% | 63% |
| Same day as booked | 29% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), palliative or supportive care needs (0.9% against 0.6%) and osteoporosis (1.8% against 1.2%). It has a lower share for a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Kiltearn Medical Centre, Church View Primary Care Centre, Off Beam Street, Nantwich, CW5 5NX. Phone: 01270 610200. Website: www.kiltearnmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Lalit Gurnani | 0.0 km | 85% |
| Tudor Surgery | 0.0 km | 80% |
| Rope Green Medical Centre | 4.3 km | 87% |
| Millcroft Medical Centre | 5.5 km | 66% |
| Earnswood Medical Centre | 5.5 km | 73% |
- Audlem Medical Practice (89% overall experience good)
- Dr Lalit Gurnani (85% overall experience good)
- Tudor Surgery (80% overall experience good)
- Wrenbury Medical Practice (99% overall experience good)
How do patients rate Kiltearn Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Kiltearn Medical Centre as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Kiltearn Medical Centre?
11,822 patients were registered in September 2026, down 2.9% on a year earlier.
What is Kiltearn Medical Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does Kiltearn Medical Centre have?
5.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,024 patients per GP against 2,171 across England.
Are appointments at Kiltearn Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kiltearn Medical Centre's phone number?
01270 610200.