Bay Medical Group, Morecambe: patient reviews and CQC rating
Bay Medical Group is a GP practice in Morecambe with 53,972 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 23.3 full-time-equivalent qualified GPs, or 2,312 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bay Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
44% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (69%). 186 patients answered the survey (response rate 25%).
| Survey question | Bay Medical Group | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 44% | 61% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 69% | 57% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 74% | 74% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 2,228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bay Medical Group is Requires Improvement, published in January 2024. One key question is rated differently: Caring Good. Its previous overall rating was Good (December 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
53,972 patients were registered at Bay Medical Group in September 2026, down 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 23.3 full-time-equivalent qualified GPs, there are 2,312 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 22.4 nurses and 27.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 23.7 | 31.6 |
| August 2024 | 22.4 | 31.9 |
| August 2025 | 22.8 | 33.4 |
| August 2026 | 23.3 | 32.1 |
From June 2026 to August 2026 the practice recorded 23,941 appointments a month, or 444 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 36% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bay Medical Group | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 471 | 510 |
| Face to face | 60% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), dementia (1.4% against 0.8%) and depression (24.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.0% | 14.3% |
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Bay Medical Group, Morecambe Health Centre, Hanover Street, Morecambe, LA4 5LY. Phone: 01524 235900. Website: www.baymedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queen Square Medical Practice | 6.1 km | 75% |
| Lancaster Medical Practice | 6.4 km | 83% |
| Ash Trees Surgery | 12.7 km | 82% |
| The Over-Wyre Medical Centre | 13.7 km | 80% |
| The Mount View Practice | 15.4 km | 87% |
How do patients rate Bay Medical Group?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Bay Medical Group as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Bay Medical Group?
53,972 patients were registered in September 2026, down 0.8% on a year earlier.
What is Bay Medical Group's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Bay Medical Group have?
23.3 full-time-equivalent qualified GPs (36 qualified GPs by headcount), which is 2,312 patients per GP against 2,171 across England.
Are appointments at Bay Medical Group face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bay Medical Group's phone number?
01524 235900.