Lancaster Medical Practice, Lancaster: patient reviews and CQC rating
Lancaster Medical Practice is a GP practice in Lancaster with 62,739 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in September 2018. It has 29.1 full-time-equivalent qualified GPs, or 2,157 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lancaster Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 51%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 3 practices in Lancaster with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (71%). 124 patients answered the survey (response rate 22%).
| Survey question | Lancaster Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 51% | 61% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 77% | 74% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 1,712 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lancaster Medical Practice is Outstanding, published in September 2018. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
62,739 patients were registered at Lancaster Medical Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 29.1 full-time-equivalent qualified GPs, there are 2,157 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 26.0 nurses and 34.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 26.4 | 38.7 |
| August 2024 | 25.6 | 39.3 |
| August 2025 | 25.4 | 39.2 |
| August 2026 | 29.1 | 41.9 |
From June 2026 to August 2026 the practice recorded 26,291 appointments a month, or 419 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lancaster Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 471 | 510 |
| Face to face | 73% | 70% | 63% |
| Same day as booked | 47% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.7% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), a learning disability (0.4% against 0.6%) and chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Lancaster Medical Practice, Lancaster University Medical Centre, Lancaster University, Lancaster, LA1 4ZP. Phone: 01524 551551.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queen Square Medical Practice | 0.3 km | 75% |
| Bay Medical Group | 6.4 km | 77% |
| Ash Trees Surgery | 9.3 km | 82% |
| Garstang Medical Practice | 16.7 km | 90% |
| Nutwood Medical Practice | 17.4 km | 94% |
- Queen Square Medical Practice (75% overall experience good)
How do patients rate Lancaster Medical Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Lancaster Medical Practice as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Lancaster Medical Practice?
62,739 patients were registered in September 2026, down 2.0% on a year earlier.
What is Lancaster Medical Practice's CQC rating?
Outstanding overall, published in September 2018.
How many GPs does Lancaster Medical Practice have?
29.1 full-time-equivalent qualified GPs (39 qualified GPs by headcount), which is 2,157 patients per GP against 2,171 across England.
Are appointments at Lancaster Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lancaster Medical Practice's phone number?
01524 551551.