Northdown and Dashwood Surgery, Margate: patient reviews and CQC rating
Northdown and Dashwood Surgery is a GP practice in Margate with 25,547 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 11.8 full-time-equivalent qualified GPs, or 2,172 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northdown and Dashwood Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. With 92 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 1st of the 3 practices in Margate with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (66%). 92 patients answered the survey (response rate 22%).
| Survey question | Northdown and Dashwood Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 52% | 48% | 57% |
| Easy to contact via the website | 62% | 52% | 58% |
| Easy to contact via the NHS App | 63% | 50% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 73% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northdown and Dashwood Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,547 patients were registered at Northdown and Dashwood Surgery in September 2026, up 92.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 11.8 full-time-equivalent qualified GPs, there are 2,172 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 8.3 nurses and 14.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 7.1 | 8.1 |
| August 2026 | 11.8 | 12.6 |
From June 2026 to August 2026 the practice recorded 16,494 appointments a month, or 646 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 63% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Northdown and Dashwood Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 457 | 510 |
| Face to face | 42% | 62% | 63% |
| Same day as booked | 63% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.1% against 0.8%), palliative or supportive care needs (1.3% against 0.6%) and osteoporosis (2.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 38.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.8% | 14.3% |
| High blood pressure | All ages | 16.8% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Dementia | All ages | 2.1% | 0.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.9% | 74.9% |
Northdown and Dashwood Surgery, St Anthony's Way, Cliftonville, Margate, CT9 2TR. Phone: 01843 231661. Website: www.northdownsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Bethesda Medical Centre | 1.0 km | 69% |
| The Limes Medical Centre | 1.7 km | 72% |
| The Mockett's Wood Surgery | 2.0 km | 87% |
| St Peters Surgery | 2.5 km | 70% |
| Broadstairs Medical Practice | 3.1 km | 80% |
- The Bethesda Medical Centre (69% overall experience good)
- The Limes Medical Centre (72% overall experience good)
- The Mockett's Wood Surgery (87% overall experience good)
How do patients rate Northdown and Dashwood Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Northdown and Dashwood Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Northdown and Dashwood Surgery?
25,547 patients were registered in September 2026, up 92.6% on a year earlier.
What is Northdown and Dashwood Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Northdown and Dashwood Surgery have?
11.8 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,172 patients per GP against 2,171 across England.
Are appointments at Northdown and Dashwood Surgery face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northdown and Dashwood Surgery's phone number?
01843 231661.