Norton Brook Medical Centre, Kingsbridge: patient reviews and CQC rating
Norton Brook Medical Centre is a GP practice in Kingsbridge with 9,945 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 5.4 full-time-equivalent qualified GPs, or 1,833 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Norton Brook Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 84%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
81% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (83%). 117 patients answered the survey (response rate 39%).
| Survey question | Norton Brook Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 93% | 79% | 77% |
| Easy to contact by phone | 81% | 59% | 57% |
| Easy to contact via the website | 84% | 62% | 58% |
| Easy to contact via the NHS App | 69% | 55% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Norton Brook Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,945 patients were registered at Norton Brook Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,833 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 2.3 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 12.8 |
| August 2024 | 6.6 | 8.3 |
| August 2025 | 5.7 | 8.3 |
| August 2026 | 5.4 | 8.4 |
From June 2026 to August 2026 the practice recorded 7,786 appointments a month, or 783 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Norton Brook Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 783 | 626 | 510 |
| Face to face | 58% | 54% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.7% against 2.2%), stroke or TIA (3.0% against 1.9%) and heart failure (1.7% against 1.1%). It has a lower share for osteoporosis (0.6% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Norton Brook Medical Centre, The Norton Brook Medical Centre, Cookworthy Road, Kingsbridge, TQ7 1AE. Phone: 01548 853551. Website: www.nortonbrookmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Bloomer, Roberts and Leddy | 5.6 km | 100% |
| Chillington Health Centre | 6.5 km | 88% |
| Modbury Health Centre | 10.0 km | 93% |
| Dartmouth Health & Wellbeing Centre | 14.2 km | 85% |
| South Brent Health Centre | 15.4 km | 97% |
- Chillington Health Centre (88% overall experience good)
- Dartmouth Health & Wellbeing Centre (85% overall experience good)
- Drs Bloomer, Roberts and Leddy (100% overall experience good)
- Modbury Health Centre (93% overall experience good)
How do patients rate Norton Brook Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Norton Brook Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Norton Brook Medical Centre?
9,945 patients were registered in September 2026, down 1.7% on a year earlier.
What is Norton Brook Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Norton Brook Medical Centre have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,833 patients per GP against 2,171 across England.
Are appointments at Norton Brook Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Norton Brook Medical Centre's phone number?
01548 853551.