Dr Cotterell and Partners, Kettering: patient reviews and CQC rating
Dr Cotterell and Partners is a GP practice in Kettering with 6,726 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Northamptonshire: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2024. It has 1.0 full-time-equivalent qualified GPs, or 6,726 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Cotterell and Partners
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 9 practices in Kettering with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (67%). 110 patients answered the survey (response rate 30%).
| Survey question | Dr Cotterell and Partners | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 64% | 51% | 57% |
| Easy to contact via the website | 45% | 56% | 58% |
| Easy to contact via the NHS App | 56% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 71% | 70% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 93% | 90% | 90% |
CQC's overall rating for Dr Cotterell and Partners is Requires Improvement, published in February 2024. One key question is rated differently: Caring Good. Its previous overall rating was Good (May 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
6,726 patients were registered at Dr Cotterell and Partners in September 2026, down 3.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 6,726 patients per GP, more than the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,481 appointments a month, or 369 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 29% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Cotterell and Partners | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 369 | 531 | 510 |
| Face to face | 77% | 59% | 63% |
| Same day as booked | 29% | 46% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.1% against 14.3%), atrial fibrillation (3.3% against 2.2%) and cancer (5.4% against 3.8%). It has a lower share for a learning disability (0.2% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.1% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Dr Cotterell and Partners, Green Lane, Thrapston, Kettering, NN14 4QL. Phone: 01832 732456. Website: www.nenevalleysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Meadows Surgery | 0.0 km | 75% |
| The Cottons Medical Centre | 6.1 km | 59% |
| Dr Roy Alexander | 6.1 km | 78% |
| Spinney Brook Medical Centre | 9.9 km | 80% |
| Summerlee Medical Centre | 10.5 km | 83% |
- Dr Barber and Partners (80% overall experience good)
- Dr Roy Alexander (78% overall experience good)
- Harborough Field Surgery (71% overall experience good)
- Higham Ferrers Surgery (61% overall experience good)
- Spinney Brook Medical Centre (80% overall experience good)
- The Cottons Medical Centre (59% overall experience good)
- The Meadows Surgery (75% overall experience good)
How do patients rate Dr Cotterell and Partners?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Dr Cotterell and Partners as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Dr Cotterell and Partners?
6,726 patients were registered in September 2026, down 3.6% on a year earlier.
What is Dr Cotterell and Partners's CQC rating?
Requires Improvement overall, published in February 2024.
How many GPs does Dr Cotterell and Partners have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,726 patients per GP against 2,171 across England.
Are appointments at Dr Cotterell and Partners face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Cotterell and Partners's phone number?
01832 732456.