Thornbrook Surgery, High Peak: patient reviews and CQC rating
Thornbrook Surgery is a GP practice in High Peak with 9,496 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 5.2 full-time-equivalent qualified GPs, or 1,826 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thornbrook Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in High Peak with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 99 patients answered the survey (response rate 37%).
| Survey question | Thornbrook Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 71% | 51% | 57% |
| Easy to contact via the website | 75% | 53% | 58% |
| Easy to contact via the NHS App | 59% | 46% | 54% |
| Reception team helpful | 82% | 84% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 79% | 69% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
CQC's overall rating for Thornbrook Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,496 patients were registered at Thornbrook Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,826 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.3 |
| August 2024 | 5.2 | 7.3 |
| August 2025 | 5.2 | 7.8 |
| August 2026 | 5.2 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,247 appointments a month, or 447 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 32% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Thornbrook Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 523 | 510 |
| Face to face | 62% | 68% | 63% |
| Same day as booked | 32% | 39% | 45% |
| More than 28 days after booking | 7% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), stroke or TIA (3.0% against 1.9%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for osteoporosis (0.6% against 1.2%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Thornbrook Surgery, Chapel en le Frith, High Peak, SK23 0RH. Phone: 01298 812725.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Goyt Valley Medical & Dental Practice | 4.8 km | 89% |
| Sett Valley Medical Centre | 7.6 km | 91% |
| Stewart Medical Centre | 7.7 km | 92% |
| Arden House Medical Practice | 7.7 km | 88% |
| Buxton Medical Practice | 7.8 km | 87% |
- Arden House Medical Practice (88% overall experience good)
- Buxton Medical Practice (87% overall experience good)
- Goyt Valley Medical & Dental Practice (89% overall experience good)
- Hartington Surgery (98% overall experience good)
- Sett Valley Medical Centre (91% overall experience good)
- Stewart Medical Centre (92% overall experience good)
How do patients rate Thornbrook Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Thornbrook Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Thornbrook Surgery?
9,496 patients were registered in September 2026, down 0.1% on a year earlier.
What is Thornbrook Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Thornbrook Surgery have?
5.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,826 patients per GP against 2,171 across England.
Are appointments at Thornbrook Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thornbrook Surgery's phone number?
01298 812725.