Arden House Medical Practice, High Peak: patient reviews and CQC rating
Arden House Medical Practice is a GP practice in High Peak with 4,633 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.2 full-time-equivalent qualified GPs, or 2,145 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arden House Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 4 practices in High Peak with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (89%). 111 patients answered the survey (response rate 32%).
| Survey question | Arden House Medical Practice | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 88% | 76% | 77% |
| Easy to contact by phone | 86% | 51% | 57% |
| Easy to contact via the website | 70% | 53% | 58% |
| Easy to contact via the NHS App | 62% | 46% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 92% | 68% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 95% | 86% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
CQC's overall rating for Arden House Medical Practice is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,633 patients were registered at Arden House Medical Practice in September 2026, down 0.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,145 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.3 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.6 |
| August 2024 | 2.6 | 4.5 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.2 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,110 appointments a month, or 455 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 33% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Arden House Medical Practice | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 523 | 510 |
| Face to face | 71% | 68% | 63% |
| Same day as booked | 33% | 39% | 45% |
| More than 28 days after booking | 8% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), depression (22.6% against 14.3%) and asthma (8.1% against 6.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.6% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Arden House Medical Practice, Sett Close, New Mills, High Peak, SK22 4AQ. Phone: 01663 745266. Website: www.ardenhousemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sett Valley Medical Centre | 0.3 km | 91% |
| Goyt Valley Medical & Dental Practice | 4.2 km | 89% |
| Dr Robert Mathewson | 4.8 km | 99% |
| Marple Cottage Surgery | 4.9 km | 91% |
| Marple Bridge Surgery | 5.1 km | 96% |
- Buxton Medical Practice (87% overall experience good)
- Goyt Valley Medical & Dental Practice (89% overall experience good)
- Hartington Surgery (98% overall experience good)
- Sett Valley Medical Centre (91% overall experience good)
- Stewart Medical Centre (92% overall experience good)
- Thornbrook Surgery (86% overall experience good)
How do patients rate Arden House Medical Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Arden House Medical Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Arden House Medical Practice?
4,633 patients were registered in September 2026, down 0.5% on a year earlier.
What is Arden House Medical Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Arden House Medical Practice have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,145 patients per GP against 2,171 across England.
Are appointments at Arden House Medical Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arden House Medical Practice's phone number?
01663 745266.