The Knoll Surgery, Frodsham: patient reviews and CQC rating
The Knoll Surgery is a GP practice in Frodsham with 16,586 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 6.9 full-time-equivalent qualified GPs, or 2,416 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Knoll Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
72% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (90%). 135 patients answered the survey (response rate 38%).
| Survey question | The Knoll Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 72% | 57% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 76% | 73% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for The Knoll Surgery is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,586 patients were registered at The Knoll Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 2,416 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.1 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.7 | 11.0 |
| August 2024 | 9.7 | 11.8 |
| August 2025 | 9.7 | 11.8 |
| August 2026 | 6.9 | 9.9 |
From June 2026 to August 2026 the practice recorded 7,376 appointments a month, or 445 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 24% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Knoll Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 492 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 24% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), cancer (6.4% against 3.8%) and chronic kidney disease (6.9% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), a learning disability (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
The Knoll Surgery, Princeway Health Centre, Princeway, Frodsham, WA6 6RX. Phone: 01928 736988. Website: www.theknollsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Helsby Health Centre | 3.8 km | 88% |
| Weaver Vale Practice | 4.1 km | 67% |
| Brookvale Practice | 4.1 km | 79% |
| Tower House Practice | 5.4 km | 66% |
| Grove House Practice | 5.4 km | 72% |
- Helsby Health Centre (88% overall experience good)
How do patients rate The Knoll Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Knoll Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at The Knoll Surgery?
16,586 patients were registered in September 2026, down 0.6% on a year earlier.
What is The Knoll Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does The Knoll Surgery have?
6.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,416 patients per GP against 2,171 across England.
Are appointments at The Knoll Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Knoll Surgery's phone number?
01928 736988.