Kingsbury Court Surgery, Dunstable: patient reviews and CQC rating
Kingsbury Court Surgery is a GP practice in Dunstable with 10,564 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 4.2 full-time-equivalent qualified GPs, or 2,492 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsbury Court Surgery
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 7 practices in Dunstable with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (79%). 110 patients answered the survey (response rate 24%).
| Survey question | Kingsbury Court Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 58% | 52% | 57% |
| Easy to contact via the website | 35% | 60% | 58% |
| Easy to contact via the NHS App | 34% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 78% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Kingsbury Court Surgery is Good, published in August 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,564 patients were registered at Kingsbury Court Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,492 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.5 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 7,699 appointments a month, or 729 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 39% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Kingsbury Court Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 729 | 521 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Kingsbury Court Surgery, Church Street, Dunstable, LU5 4RS. Phone: 01582 663218. Website: www.kingsburycourtsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastgate Surgery | 0.1 km | 81% |
| West Street Surgery | 0.6 km | 86% |
| Grove View Integrated Health Hub | 0.6 km | 78% |
| Kirby Road Surgery | 0.7 km | 72% |
| Dr Jinmi & Partners | 2.1 km | 51% |
- Eastgate Surgery (81% overall experience good)
- Kirby Road Surgery (72% overall experience good)
How do patients rate Kingsbury Court Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Kingsbury Court Surgery as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Kingsbury Court Surgery?
10,564 patients were registered in September 2026, up 0.9% on a year earlier.
What is Kingsbury Court Surgery's CQC rating?
Good overall, published in August 2019.
How many GPs does Kingsbury Court Surgery have?
4.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,492 patients per GP against 2,171 across England.
Are appointments at Kingsbury Court Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsbury Court Surgery's phone number?
01582 663218.