Eastgate Surgery, Dunstable: patient reviews and CQC rating
Eastgate Surgery is a GP practice in Dunstable with 9,056 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.3 full-time-equivalent qualified GPs, or 2,706 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eastgate Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 7 practices in Dunstable with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (92%). 98 patients answered the survey (response rate 21%).
| Survey question | Eastgate Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 86% | 52% | 57% |
| Easy to contact via the website | 52% | 60% | 58% |
| Easy to contact via the NHS App | 32% | 52% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 81% | 71% | 73% |
| Wait for appointment about right | 79% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Eastgate Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,056 patients were registered at Eastgate Surgery in September 2026, up 11.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,706 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.4 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 5,822 appointments a month, or 643 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 39% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Eastgate Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 643 | 521 | 510 |
| Face to face | 84% | 62% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), a learning disability (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.6% | 14.3% |
| High blood pressure | All ages | 11.0% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Eastgate Surgery, Eastgate House, 28-34 Church Street, Dunstable, LU5 4RU. Phone: 01582 670050. Website: www.eastgatesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsbury Court Surgery | 0.1 km | 75% |
| West Street Surgery | 0.4 km | 86% |
| Kirby Road Surgery | 0.6 km | 72% |
| Grove View Integrated Health Hub | 0.7 km | 78% |
| Dr Jinmi & Partners | 2.2 km | 51% |
- Kingsbury Court Surgery (75% overall experience good)
- Kirby Road Surgery (72% overall experience good)
How do patients rate Eastgate Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Eastgate Surgery as good, against 77% across England. 86% found it easy to get through by phone.
How many patients are registered at Eastgate Surgery?
9,056 patients were registered in September 2026, up 11.1% on a year earlier.
What is Eastgate Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Eastgate Surgery have?
3.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,706 patients per GP against 2,171 across England.
Are appointments at Eastgate Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eastgate Surgery's phone number?
01582 670050.