Spring House Surgery, Bolton: patient reviews and CQC rating
Spring House Surgery is a GP practice in Bolton with 6,475 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 3.8 full-time-equivalent qualified GPs, or 1,722 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spring House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 18th of the 48 practices in Bolton with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (75%). 98 patients answered the survey (response rate 27%).
| Survey question | Spring House Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 64% | 63% | 57% |
| Easy to contact via the website | 55% | 61% | 58% |
| Easy to contact via the NHS App | 68% | 58% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Spring House Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,475 patients were registered at Spring House Surgery in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,722 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.5 |
| August 2024 | 3.8 | 7.4 |
| August 2025 | 3.8 | 8.2 |
| August 2026 | 3.8 | 8.0 |
From June 2026 to August 2026 the practice recorded 3,219 appointments a month, or 497 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Spring House Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 497 | 445 | 510 |
| Face to face | 62% | 66% | 63% |
| Same day as booked | 39% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), chronic kidney disease (7.8% against 4.6%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 2.0% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Spring House Surgery, 555 Chorley Old Road, Bolton, BL1 6AF. Phone: 01204 848411. Website: www.springhousesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heaton Medical Centre | 0.4 km | 79% |
| Cornerstone Surgery | 0.4 km | 86% |
| Dalefield Surgery | 0.8 km | 78% |
| Dr Karim & Dr James-Authe | 1.1 km | 75% |
| Dr S Naseef | 2.1 km | 93% |
- Cornerstone Surgery (86% overall experience good)
- Dalefield Surgery (78% overall experience good)
- Dr Karim & Dr James-Authe (75% overall experience good)
- Heaton Medical Centre (79% overall experience good)
How do patients rate Spring House Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Spring House Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Spring House Surgery?
6,475 patients were registered in September 2026, down 0.2% on a year earlier.
What is Spring House Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Spring House Surgery have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,722 patients per GP against 2,171 across England.
Are appointments at Spring House Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spring House Surgery's phone number?
01204 848411.