King Street Surgery, Bedford: patient reviews and CQC rating
King Street Surgery is a GP practice in Bedford with 20,934 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 9.7 full-time-equivalent qualified GPs, or 2,150 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about King Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 17 practices in Bedford with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (61%). 111 patients answered the survey (response rate 27%).
| Survey question | King Street Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 38% | 52% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 67% | 83% | 85% |
| Last contact good | 73% | 71% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 241 responses rated the practice good or very good (England: 92%).
CQC's overall rating for King Street Surgery is Good, published in December 2021. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,934 patients were registered at King Street Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 9.7 full-time-equivalent qualified GPs, there are 2,150 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.7 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 13.4 |
| August 2024 | 9.2 | 12.4 |
| August 2025 | 9.8 | 13.0 |
| August 2026 | 9.7 | 13.6 |
From June 2026 to August 2026 the practice recorded 13,027 appointments a month, or 622 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 58% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | King Street Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 622 | 521 | 510 |
| Face to face | 43% | 62% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), chronic kidney disease (6.7% against 4.6%) and diabetes (10.8% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 46.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
King Street Surgery, 273 Bedford Road, Kempston, Bedford, MK42 8QD. Phone: 01234 852222. Website: www.kingstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queens Park Health Centre | 1.6 km | 64% |
| Ashburnham Road Surgery | 2.3 km | 82% |
| London Road Surgery | 2.6 km | 76% |
| Linden Road Surgery | 3.0 km | 87% |
| De Parys Medical Centre | 3.5 km | 68% |
- Ashburnham Road Surgery (82% overall experience good)
- Queens Park Health Centre (64% overall experience good)
- The Vale Medical Practice - Wootton (82% overall experience good)
How do patients rate King Street Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of King Street Surgery as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at King Street Surgery?
20,934 patients were registered in September 2026, down 2.9% on a year earlier.
What is King Street Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does King Street Surgery have?
9.7 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 2,150 patients per GP against 2,171 across England.
Are appointments at King Street Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is King Street Surgery's phone number?
01234 852222.