London Road Surgery, Bedford: patient reviews and CQC rating
London Road Surgery is a GP practice in Bedford with 22,868 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 6.9 full-time-equivalent qualified GPs, or 3,330 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about London Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 17 practices in Bedford with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (64%). 116 patients answered the survey (response rate 21%).
| Survey question | London Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 65% | 60% | 58% |
| Easy to contact via the NHS App | 48% | 52% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for London Road Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,868 patients were registered at London Road Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 3,330 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.0 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 12.9 |
| August 2024 | 8.1 | 13.8 |
| August 2025 | 6.7 | 10.8 |
| August 2026 | 6.9 | 10.8 |
From June 2026 to August 2026 the practice recorded 20,145 appointments a month, or 881 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | London Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 881 | 521 | 510 |
| Face to face | 35% | 62% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.2% against 7.9%), serious mental illness (1.3% against 1.0%) and depression (17.8% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%), atrial fibrillation (1.1% against 2.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.5% | 74.9% |
London Road Surgery, The Health Centre, 84-86 London Road, Bedford, MK42 0NT. Phone: 01234 266851. Website: www.londonroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashburnham Road Surgery | 1.6 km | 82% |
| De Parys Medical Centre | 1.7 km | 68% |
| Goldington Avenue Surgery | 1.9 km | 71% |
| Linden Road Surgery | 2.3 km | 87% |
| Queens Park Health Centre | 2.4 km | 64% |
- Linden Road Surgery (87% overall experience good)
- Putnoe Medical Centre (76% overall experience good)
How do patients rate London Road Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of London Road Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at London Road Surgery?
22,868 patients were registered in September 2026, down 0.7% on a year earlier.
What is London Road Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does London Road Surgery have?
6.9 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 3,330 patients per GP against 2,171 across England.
Are appointments at London Road Surgery face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is London Road Surgery's phone number?
01234 266851.