The London Road Surgery, Wickford: patient reviews and CQC rating
The London Road Surgery is a GP practice in Wickford with 14,442 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 5.4 full-time-equivalent qualified GPs, or 2,682 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The London Road Surgery
Its best result against England is the share who described their overall experience of the practice as good: 80%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Wickford with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (71%). 89 patients answered the survey (response rate 27%).
| Survey question | The London Road Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 38% | 50% | 57% |
| Easy to contact via the website | 56% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 85% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 62 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The London Road Surgery is Good, published in October 2021. One key question is rated differently: Well-led Requires Improvement. Its previous overall rating was Inadequate (February 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,442 patients were registered at The London Road Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,682 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 3.6 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 5.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 4,202 appointments a month, or 291 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 43% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The London Road Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 291 | 480 | 510 |
| Face to face | 92% | 69% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.9% against 4.6%), stroke or TIA (2.5% against 1.9%) and cancer (4.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
The London Road Surgery, Market House, Market Road, Wickford, SS12 0AA. Phone: 01268 765533. Website: www.thelondonroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swanwood Partnership | 0.1 km | 83% |
| Robert Frew Medical Partners | 1.7 km | 78% |
| Felmores Medical Centre | 3.9 km | 68% |
| Aryan Medical Centre | 3.9 km | 80% |
| Dr M Aslam's Practice | 3.9 km | 43% |
- Robert Frew Medical Partners (78% overall experience good)
- Swanwood Partnership (83% overall experience good)
How do patients rate The London Road Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The London Road Surgery as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at The London Road Surgery?
14,442 patients were registered in September 2026, up 0.8% on a year earlier.
What is The London Road Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does The London Road Surgery have?
5.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,682 patients per GP against 2,171 across England.
Are appointments at The London Road Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The London Road Surgery's phone number?
01268 765533.