Queensway Medical Centre, Wellingborough: patient reviews and CQC rating
Queensway Medical Centre is a GP practice in Wellingborough with 14,809 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 6.6 full-time-equivalent qualified GPs, or 2,234 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queensway Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 9 practices in Wellingborough with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (69%). 115 patients answered the survey (response rate 25%).
| Survey question | Queensway Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 47% | 51% | 57% |
| Easy to contact via the website | 36% | 56% | 58% |
| Easy to contact via the NHS App | 50% | 52% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 588 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queensway Medical Centre is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,809 patients were registered at Queensway Medical Centre in September 2026, up 0.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,234 patients per GP, close to the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 6.7 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 7.2 |
| August 2024 | 7.3 | 9.3 |
| August 2025 | 6.8 | 8.5 |
| August 2026 | 6.6 | 9.4 |
From June 2026 to August 2026 the practice recorded 9,231 appointments a month, or 623 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 23% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Queensway Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 531 | 510 |
| Face to face | 54% | 59% | 63% |
| Same day as booked | 23% | 46% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (23.4% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.7% against 1.2%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.4% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
Queensway Medical Centre, 12-14 Olympic Way, Wellingborough, NN8 3QE. Phone: 0844 576 9144.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Albany House Medical Centre | 1.6 km | 68% |
| The Redwell Medical Centre | 1.6 km | 52% |
| Abbey Medical Practice | 2.9 km | 79% |
| Earls Barton Medical Centre | 5.2 km | 56% |
| Irchester Surgery | 5.6 km | 72% |
- Abbey Medical Practice (79% overall experience good)
- Albany House Medical Centre (68% overall experience good)
- Irchester Surgery (72% overall experience good)
- Summerlee Medical Centre (83% overall experience good)
- The Redwell Medical Centre (52% overall experience good)
How do patients rate Queensway Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Queensway Medical Centre as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Queensway Medical Centre?
14,809 patients were registered in September 2026, up 0.5% on a year earlier.
What is Queensway Medical Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does Queensway Medical Centre have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,234 patients per GP against 2,171 across England.
Are appointments at Queensway Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queensway Medical Centre's phone number?
0844 576 9144.