Walton Medical Centre, Walton On The Naze: patient reviews and CQC rating
Walton Medical Centre is a GP practice in Walton On The Naze with 8,291 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Essex: 74%). It has 2.7 full-time-equivalent qualified GPs, or 3,125 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Walton Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
44% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (80%). 109 patients answered the survey (response rate 32%).
| Survey question | Walton Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 44% | 50% | 57% |
| Easy to contact via the website | 51% | 56% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
8,291 patients were registered at Walton Medical Centre in September 2026, almost the same as a year earlier.
38% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,125 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 5.1 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 4,877 appointments a month, or 588 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 42% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Walton Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 588 | 480 | 510 |
| Face to face | 78% | 69% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.0% against 0.8%), palliative or supportive care needs (1.2% against 0.6%) and peripheral arterial disease (1.2% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.3% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 6.3% | 3.8% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Atrial fibrillation | All ages | 4.6% | 2.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 3.6% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Dementia | All ages | 2.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Walton Medical Centre, Vicarage Lane, Walton On The Naze, CO14 8PA. Phone: 01255 674373. Website: www.waltonmedicalcentre-essex.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Caradoc Surgery | 2.3 km | 84% |
| Thorpe-le-Soken Surgery | 7.6 km | 76% |
| Dr Michael Coggan | 8.2 km | 80% |
| Crusader Surgery | 8.3 km | 60% |
| Fronks Road Surgery | 9.2 km | 72% |
- Caradoc Surgery (84% overall experience good)
- Clacton Community Practices (77% overall experience good)
- Colne Medical Centre (86% overall experience good)
- Great Bentley Surgery (88% overall experience good)
- Ranworth Surgery (73% overall experience good)
- St James Surgery (96% overall experience good)
How do patients rate Walton Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Walton Medical Centre as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Walton Medical Centre?
8,291 patients were registered in September 2026, up 0.4% on a year earlier.
How many GPs does Walton Medical Centre have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,125 patients per GP against 2,171 across England.
Are appointments at Walton Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Walton Medical Centre's phone number?
01255 674373.