Clacton Community Practices, Clacton-on-sea: patient reviews and CQC rating
Clacton Community Practices is a GP practice in Clacton-on-sea with 15,842 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2022. It has 6.7 full-time-equivalent qualified GPs, or 2,374 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clacton Community Practices
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Clacton On Sea with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 25 points higher than in 2025 (52%). 85 patients answered the survey (response rate 28%).
| Survey question | Clacton Community Practices | Essex | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 43% | 50% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 85% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Clacton Community Practices is Requires Improvement, published in December 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,842 patients were registered at Clacton Community Practices in September 2026, almost the same as a year earlier.
39% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,374 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 16.3 nurses and 8.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 6.4 | 6.4 |
| August 2026 | 6.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 10,215 appointments a month, or 645 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 46% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Clacton Community Practices | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 645 | 480 | 510 |
| Face to face | 67% | 69% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 10% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.8% against 0.6%), chronic kidney disease (13.8% against 4.6%) and COPD (5.2% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%) and depression (7.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 42.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 28.3% | 15.2% |
| Diabetes | 17+ yrs | 14.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 13.8% | 4.6% |
| Asthma | 6+ yrs | 10.3% | 6.6% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Cancer | All ages | 6.4% | 3.8% |
| Coronary heart disease | All ages | 6.3% | 3.0% |
| COPD | All ages | 5.2% | 1.9% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Peripheral arterial disease | All ages | 1.8% | 0.6% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Clacton Community Practices, 32 Crossways, Jaywick, Clacton-on-sea, CO15 2NB. Phone: 01255 207660. Website: greenelms.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St James Surgery | 2.2 km | 96% |
| Ranworth Surgery | 2.5 km | 73% |
| East Lynne Medical Centre | 2.6 km | 86% |
| Old Road Medical Practice | 2.7 km | 57% |
| Crusader Surgery | 5.2 km | 60% |
- Caradoc Surgery (84% overall experience good)
- Colne Medical Centre (86% overall experience good)
- Great Bentley Surgery (88% overall experience good)
- Ranworth Surgery (73% overall experience good)
- St James Surgery (96% overall experience good)
- Walton Medical Centre (71% overall experience good)
How do patients rate Clacton Community Practices?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Clacton Community Practices as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Clacton Community Practices?
15,842 patients were registered in September 2026, down 0.4% on a year earlier.
What is Clacton Community Practices's CQC rating?
Requires Improvement overall, published in December 2022.
How many GPs does Clacton Community Practices have?
6.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,374 patients per GP against 2,171 across England.
Are appointments at Clacton Community Practices face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clacton Community Practices's phone number?
01255 207660.