Castle Place Practice, Tiverton: patient reviews and CQC rating
Castle Place Practice is a GP practice in Tiverton with 12,856 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Devon: 79%). It has 9.4 full-time-equivalent qualified GPs, or 1,361 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castle Place Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in Tiverton with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (78%). 124 patients answered the survey (response rate 33%).
| Survey question | Castle Place Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 52% | 59% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 76% | 87% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 509 responses rated the practice good or very good (England: 92%).
12,856 patients were registered at Castle Place Practice in September 2026, down 1.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 9.4 full-time-equivalent qualified GPs, there are 1,361 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 6.7 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 8.1 |
| August 2024 | 6.0 | 7.9 |
| August 2025 | 6.0 | 8.5 |
| August 2026 | 9.4 | 11.2 |
From June 2026 to August 2026 the practice recorded 11,329 appointments a month, or 881 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Castle Place Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 881 | 626 | 510 |
| Face to face | 40% | 54% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.6% against 1.1%), atrial fibrillation (3.0% against 2.2%) and chronic kidney disease (6.2% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 17.9% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
Castle Place Practice, Kennedy Way, Tiverton, EX16 6NP. Phone: 01884 252333. Website: www.castleplacepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clare House | 0.6 km | 94% |
| Sampford Peverell Surgery | 8.1 km | 79% |
| College Surgery Partnership | 8.6 km | 84% |
| Bramblehaies Partnership | 9.0 km | 71% |
| Wyndham House Surgery | 10.2 km | 96% |
- Clare House (94% overall experience good)
- Mid Devon Medical Practice (93% overall experience good)
How do patients rate Castle Place Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Castle Place Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Castle Place Practice?
12,856 patients were registered in September 2026, down 1.2% on a year earlier.
How many GPs does Castle Place Practice have?
9.4 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,361 patients per GP against 2,171 across England.
Are appointments at Castle Place Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castle Place Practice's phone number?
01884 252333.