Church Lane Medical Centre, Scunthorpe: patient reviews and CQC rating
Church Lane Medical Centre is a GP practice in Scunthorpe with 10,896 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2015. It has 4.8 full-time-equivalent qualified GPs, or 2,283 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Lane Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 84%, against 77% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. With 109 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 9 practices in Scunthorpe with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (89%). 109 patients answered the survey (response rate 24%).
| Survey question | Church Lane Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 64% | 59% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 59% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 281 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Lane Medical Centre is Good, published in May 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,896 patients were registered at Church Lane Medical Centre in September 2026, up 1.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,283 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.7 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 4.8 | 6.7 |
| August 2025 | 4.8 | 5.8 |
| August 2026 | 4.8 | 8.0 |
From June 2026 to August 2026 the practice recorded 7,282 appointments a month, or 668 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Church Lane Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 668 | 559 | 510 |
| Face to face | 60% | 64% | 63% |
| Same day as booked | 44% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), depression (20.0% against 14.3%) and COPD (2.4% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Church Lane Medical Centre, 1 Orchid Rise, Scunthorpe, DN15 7AN. Phone: 01724 853838. Website: www.churchlanemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Oswald Road Medical Centre | 0.6 km | 80% |
| Cherry Tree Medical Practice | 1.0 km | 64% |
| Ancora Medical Practice | 1.7 km | 70% |
| Cedar Medical Practice | 1.7 km | 92% |
| West Common Lane Teaching Practice | 1.8 km | 74% |
- Cherry Tree Medical Practice (64% overall experience good)
- South Axholme Practice (87% overall experience good)
- The Oswald Road Medical Centre (80% overall experience good)
How do patients rate Church Lane Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Church Lane Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Church Lane Medical Centre?
10,896 patients were registered in September 2026, up 1.7% on a year earlier.
What is Church Lane Medical Centre's CQC rating?
Good overall, published in May 2015.
How many GPs does Church Lane Medical Centre have?
4.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,283 patients per GP against 2,171 across England.
Are appointments at Church Lane Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Lane Medical Centre's phone number?
01724 853838.