Milnrow Village Practice, Rochdale: patient reviews and CQC rating
Milnrow Village Practice is a GP practice in Rochdale with 8,256 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2019. It has 4.5 full-time-equivalent qualified GPs, or 1,843 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Milnrow Village Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 20 practices in Rochdale with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (97%). 110 patients answered the survey (response rate 27%).
| Survey question | Milnrow Village Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 95% | 79% | 77% |
| Easy to contact by phone | 92% | 63% | 57% |
| Easy to contact via the website | 81% | 61% | 58% |
| Easy to contact via the NHS App | 75% | 58% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 91% | 71% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 584 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Milnrow Village Practice is Outstanding, published in March 2019. 3 key questions are rated differently: Safe Good, Well-led Good and Effective Good. Its previous overall rating was Good (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
8,256 patients were registered at Milnrow Village Practice in September 2026, up 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,843 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.6 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 4.5 |
| August 2024 | 3.4 | 4.1 |
| August 2025 | 4.0 | 5.1 |
| August 2026 | 4.5 | 5.3 |
From June 2026 to August 2026 the practice recorded 3,535 appointments a month, or 428 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 27% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Milnrow Village Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 428 | 445 | 510 |
| Face to face | 73% | 66% | 63% |
| Same day as booked | 27% | 44% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), depression (28.1% against 14.3%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 28.1% | 14.3% |
| High blood pressure | All ages | 19.0% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.6% | 74.9% |
Milnrow Village Practice, Milnrow & Newhey Medical Centre, Newhey Road, Newhey, Rochdale, OL16 4JF. Phone: 01706 641409. Website: www.milnrowvillagepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stonefield Street Surgery | 0.0 km | 90% |
| Oak Gables Medical Practice | 2.3 km | 79% |
| Village Medical Practice | 2.3 km | 75% |
| The Kingsway Practice | 2.3 km | 92% |
| Wellfield Health Centre | 2.9 km | 77% |
- Dr Devadeep Gupta (90% overall experience good)
- Littleborough Group Practice (87% overall experience good)
- Stonefield Street Surgery (90% overall experience good)
- The Village Medical Centre (94% overall experience good)
- Trinity Medical Centre (93% overall experience good)
How do patients rate Milnrow Village Practice?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Milnrow Village Practice as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Milnrow Village Practice?
8,256 patients were registered in September 2026, up 1.4% on a year earlier.
What is Milnrow Village Practice's CQC rating?
Outstanding overall, published in March 2019.
How many GPs does Milnrow Village Practice have?
4.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,843 patients per GP against 2,171 across England.
Are appointments at Milnrow Village Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Milnrow Village Practice's phone number?
01706 641409.