Okehampton Medical Centre, Okehampton: patient reviews and CQC rating
Okehampton Medical Centre is a GP practice in Okehampton with 15,332 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 6.9 full-time-equivalent qualified GPs, or 2,220 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Okehampton Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 86%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (79%). 103 patients answered the survey (response rate 33%).
| Survey question | Okehampton Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 57% | 59% | 57% |
| Easy to contact via the website | 53% | 62% | 58% |
| Easy to contact via the NHS App | 37% | 55% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 545 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Okehampton Medical Centre is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,332 patients were registered at Okehampton Medical Centre in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 2,220 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 4.3 nurses and 12.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 8.5 |
| August 2024 | 7.1 | 9.2 |
| August 2025 | 7.8 | 9.9 |
| August 2026 | 6.9 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,435 appointments a month, or 420 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 24% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Okehampton Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 420 | 626 | 510 |
| Face to face | 90% | 54% | 63% |
| Same day as booked | 24% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (11.1% against 6.6%), heart failure (1.7% against 1.1%) and atrial fibrillation (3.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 21.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Depression | 18+ yrs | 17.2% | 14.3% |
| Asthma | 6+ yrs | 11.1% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
98% of the practice's patients live in the EX20 postcode district. 99% live in West Devon, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| EX20 | 14,949 | 98% |
Okehampton Medical Centre, East Street, Okehampton, EX20 1AY. Phone: 0183752233. Website: www.okehamptonmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chagford Health Centre | 13.6 km | 97% |
| Dr AMJ Bower and Partners | 15.1 km | 87% |
| Blake House Surgery | 16.2 km | 78% |
| Cheriton Bishop & Teign Valley Practice | 18.0 km | 99% |
| Moretonhampstead Health Centre | 18.3 km | 99% |
- Blake House Surgery (78% overall experience good)
- Chagford Health Centre (97% overall experience good)
- Cheriton Bishop & Teign Valley Practice (99% overall experience good)
- Moretonhampstead Health Centre (99% overall experience good)
How do patients rate Okehampton Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Okehampton Medical Centre as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Okehampton Medical Centre?
15,332 patients were registered in September 2026, down 0.2% on a year earlier.
What is Okehampton Medical Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Okehampton Medical Centre have?
6.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,220 patients per GP against 2,171 across England.
Are appointments at Okehampton Medical Centre face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Okehampton Medical Centre's phone number?
0183752233.