Empingham Medical Centre, Oakham: patient reviews and CQC rating
Empingham Medical Centre is a GP practice in Oakham with 9,500 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 5.5 full-time-equivalent qualified GPs, or 1,719 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Empingham Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 3 practices in Oakham with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (80%). 106 patients answered the survey (response rate 40%).
| Survey question | Empingham Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 93% | 73% | 77% |
| Easy to contact by phone | 86% | 51% | 57% |
| Easy to contact via the website | 72% | 51% | 58% |
| Easy to contact via the NHS App | 60% | 51% | 54% |
| Reception team helpful | 95% | 82% | 85% |
| Last contact good | 85% | 67% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 471 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Empingham Medical Centre is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,500 patients were registered at Empingham Medical Centre in September 2026, up 0.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,719 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 4.7 nurses and 8.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 5.5 | 5.5 |
From June 2026 to August 2026 the practice recorded 7,180 appointments a month, or 756 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Empingham Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 756 | 550 | 510 |
| Face to face | 58% | 72% | 63% |
| Same day as booked | 47% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), cancer (6.2% against 3.8%) and atrial fibrillation (3.6% against 2.2%). It has a lower share for serious mental illness (0.5% against 1.0%), a learning disability (0.3% against 0.6%) and diabetes (5.8% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Asthma | 6+ yrs | 9.6% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Empingham Medical Centre, Main Street, Empingham, Oakham, LE15 8PR. Phone: 01780 460202. Website: www.empinghammedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Stamford Surgery | 8.6 km | 65% |
| Oakham Medical Practice | 9.7 km | 72% |
| Market Overton and Somerby Surgeries | 10.1 km | 67% |
| Glenside Country Main Practice | 10.4 km | 84% |
| The Uppingham Surgery | 11.9 km | 79% |
- Market Overton and Somerby Surgeries (67% overall experience good)
- Oakham Medical Practice (72% overall experience good)
- The Uppingham Surgery (79% overall experience good)
How do patients rate Empingham Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Empingham Medical Centre as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Empingham Medical Centre?
9,500 patients were registered in September 2026, up 0.6% on a year earlier.
What is Empingham Medical Centre's CQC rating?
Good overall, published in November 2015.
How many GPs does Empingham Medical Centre have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,719 patients per GP against 2,171 across England.
Are appointments at Empingham Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Empingham Medical Centre's phone number?
01780 460202.