Whitehall Surgery, Leeds: patient reviews and CQC rating
Whitehall Surgery is a GP practice in Leeds with 8,251 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 6.1 full-time-equivalent qualified GPs, or 1,351 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitehall Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 71st of the 71 practices in Leeds with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (72%). 80 patients answered the survey (response rate 22%).
| Survey question | Whitehall Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 63% | 76% | 77% |
| Easy to contact by phone | 36% | 53% | 57% |
| Easy to contact via the website | 45% | 54% | 58% |
| Easy to contact via the NHS App | 59% | 52% | 54% |
| Reception team helpful | 81% | 84% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitehall Surgery is Good, published in November 2016. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
8,251 patients were registered at Whitehall Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,351 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.6 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 6.1 | 6.1 |
From June 2026 to August 2026 the practice recorded 5,318 appointments a month, or 644 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Whitehall Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 644 | 579 | 510 |
| Face to face | 59% | 66% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.2% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Whitehall Surgery, Wortley Beck Health Centre, Ring Road, Lower Wortley, Leeds, LS12 5SG. Phone: 0113 305 8150. Website: www.gpNHS.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hawthorn Surgery | 0.0 km | 82% |
| Armley Medical Centre | 1.6 km | 70% |
| Dr RI Addlestone, Dr N Mourmouris & Dr GE Orme | 1.9 km | 89% |
| Priory View Medical Centre | 2.0 km | 83% |
| Dr Santokh Singh Matharu | 2.1 km | 73% |
- Dr Santokh Singh Matharu (73% overall experience good)
- Hawthorn Surgery (82% overall experience good)
How do patients rate Whitehall Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Whitehall Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Whitehall Surgery?
8,251 patients were registered in September 2026, down 2.9% on a year earlier.
What is Whitehall Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Whitehall Surgery have?
6.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,351 patients per GP against 2,171 across England.
Are appointments at Whitehall Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitehall Surgery's phone number?
0113 305 8150.