Shakespeare Walk in Centre, Leeds: patient reviews and CQC rating
Shakespeare Walk in Centre is a GP practice in Leeds with 8,712 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in May 2023. It has 0.9 full-time-equivalent qualified GPs, or 9,581 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shakespeare Walk in Centre
Its result closest to England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 66th of the 71 practices in Leeds with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (69%). 92 patients answered the survey (response rate 11%).
| Survey question | Shakespeare Walk in Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 66% | 76% | 77% |
| Easy to contact by phone | 42% | 53% | 57% |
| Easy to contact via the website | 44% | 54% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 85% | 84% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 77% | 90% | 90% |
In the Friends and Family Test for July 2026, 80% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shakespeare Walk in Centre is Requires Improvement, published in May 2023. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Good (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,712 patients were registered at Shakespeare Walk in Centre in September 2026, up 0.5% on a year earlier (England: down 1.1%).
2% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 9,581 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 3,529 appointments a month, or 405 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Shakespeare Walk in Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 579 | 510 |
| Face to face | 64% | 66% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 12% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.0% against 0.8%), atrial fibrillation (0.2% against 2.2%) and cancer (0.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.7 years for women and 73.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 6.6% | 14.3% |
| High blood pressure | All ages | 4.7% | 15.2% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Asthma | 6+ yrs | 2.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 0.9% | 4.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Cancer | All ages | 0.6% | 3.8% |
| COPD | All ages | 0.5% | 1.9% |
| Coronary heart disease | All ages | 0.5% | 3.0% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Heart failure | All ages | 0.2% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 44.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.4% | 74.9% |
Shakespeare Walk in Centre, Burmantofts Health Centre, Cromwell Mount, Leeds, LS9 7TA. Phone: 0113 843 0185. Website: www.onemedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Practice Lincoln Green | 0.0 km | 80% |
| York Street Health Practice | 0.8 km | 88% |
| Chapeltown Family Surgery | 1.0 km | 83% |
| East Park Medical Centre | 1.2 km | 68% |
| Conway Medical Centre | 1.3 km | 74% |
- Bellbrooke Surgery (69% overall experience good)
- Chapeltown Family Surgery (83% overall experience good)
- Conway Medical Centre (74% overall experience good)
- East Park Medical Centre (68% overall experience good)
- Newton Surgery (71% overall experience good)
- The North Leeds Medical Practice (67% overall experience good)
- The Practice Harehills Corner (76% overall experience good)
- The Practice Lincoln Green (80% overall experience good)
- The Roundhay Road Surgery (77% overall experience good)
- York Street Health Practice (88% overall experience good)
How do patients rate Shakespeare Walk in Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Shakespeare Walk in Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Shakespeare Walk in Centre?
8,712 patients were registered in September 2026, up 0.5% on a year earlier.
What is Shakespeare Walk in Centre's CQC rating?
Requires Improvement overall, published in May 2023.
How many GPs does Shakespeare Walk in Centre have?
0.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 9,581 patients per GP against 2,171 across England.
Are appointments at Shakespeare Walk in Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shakespeare Walk in Centre's phone number?
0113 843 0185.