Croft Medical Centre, Leamington Spa: patient reviews and CQC rating
Croft Medical Centre is a GP practice in Leamington Spa with 14,321 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 7.5 full-time-equivalent qualified GPs, or 1,907 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Croft Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 8th of the 8 practices in Leamington Spa with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (77%). 109 patients answered the survey (response rate 26%).
| Survey question | Croft Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 51% | 64% | 57% |
| Easy to contact via the website | 31% | 62% | 58% |
| Easy to contact via the NHS App | 38% | 60% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 72% | 77% | 73% |
| Wait for appointment about right | 88% | 78% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 245 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Croft Medical Centre is Good, published in September 2020. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
14,321 patients were registered at Croft Medical Centre in September 2026, down 3.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,907 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 3.3 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.8 | 10.5 |
| August 2024 | 7.8 | 12.0 |
| August 2025 | 6.4 | 11.2 |
| August 2026 | 7.5 | 11.4 |
From June 2026 to August 2026 the practice recorded 7,087 appointments a month, or 495 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 57% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Croft Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 486 | 510 |
| Face to face | 56% | 54% | 63% |
| Same day as booked | 57% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), osteoporosis (2.0% against 1.2%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Palliative care | All ages | 1.7% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
Croft Medical Centre, Calder Walk, Leamington Spa, CV31 1SA. Phone: 01926 421153. Website: www.croftmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Spa Medical Centre | 1.2 km | 75% |
| Waterside Medical Centre | 1.4 km | 89% |
| Whitnash Medical Centre | 2.0 km | 74% |
| Warwick Gates Family Health Centre | 2.1 km | 73% |
| Sherbourne Medical Centre | 2.2 km | 82% |
- Clarendon Lodge (88% overall experience good)
- Lillington Health Hub (94% overall experience good)
- Sherbourne Medical Centre (82% overall experience good)
- Spa Medical Centre (75% overall experience good)
- Warwick Gates Family Health Centre (73% overall experience good)
- Waterside Medical Centre (89% overall experience good)
- Whitnash Medical Centre (74% overall experience good)
How do patients rate Croft Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Croft Medical Centre as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Croft Medical Centre?
14,321 patients were registered in September 2026, down 3.3% on a year earlier.
What is Croft Medical Centre's CQC rating?
Good overall, published in September 2020.
How many GPs does Croft Medical Centre have?
7.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,907 patients per GP against 2,171 across England.
Are appointments at Croft Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Croft Medical Centre's phone number?
01926 421153.