The Castle Medical Centre, Kenilworth: patient reviews and CQC rating
The Castle Medical Centre is a GP practice in Kenilworth with 12,913 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Outstanding overall, in a report published in July 2015. It has 6.8 full-time-equivalent qualified GPs, or 1,893 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Castle Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (82%). 116 patients answered the survey (response rate 42%).
| Survey question | The Castle Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 53% | 64% | 57% |
| Easy to contact via the website | 72% | 62% | 58% |
| Easy to contact via the NHS App | 48% | 60% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 70% | 77% | 73% |
| Wait for appointment about right | 74% | 78% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for The Castle Medical Centre is Outstanding, published in July 2015. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
12,913 patients were registered at The Castle Medical Centre in September 2026, up 2.1% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,893 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 3.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 9.0 |
| August 2024 | 7.3 | 10.5 |
| August 2025 | 6.6 | 9.4 |
| August 2026 | 6.8 | 9.2 |
From June 2026 to August 2026 the practice recorded 6,557 appointments a month, or 508 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 43% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Castle Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 486 | 510 |
| Face to face | 61% | 54% | 63% |
| Same day as booked | 43% | 54% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), palliative or supportive care needs (1.1% against 0.6%) and heart failure (2.1% against 1.1%). It has a lower share for a learning disability (0.4% against 0.6%), COPD (1.3% against 1.9%) and diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 5.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Cancer | All ages | 6.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
The Castle Medical Centre, 22 Bertie Road, Kenilworth, CV8 1JP. Phone: 01926 857331. Website: www.castlemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Medical Centre | 0.2 km | 82% |
| Sky Blue Medical Group | 5.6 km | 90% |
| Lillington Health Hub | 5.9 km | 94% |
| Avonside Health Centre | 5.9 km | 83% |
| Forrest Medical Centre | 6.0 km | 83% |
- Abbey Medical Centre (82% overall experience good)
- Avonside Health Centre (83% overall experience good)
- Chase Meadow Health Centre (91% overall experience good)
- Priory Medical Centre (76% overall experience good)
How do patients rate The Castle Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Castle Medical Centre as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Castle Medical Centre?
12,913 patients were registered in September 2026, up 2.1% on a year earlier.
What is The Castle Medical Centre's CQC rating?
Outstanding overall, published in July 2015.
How many GPs does The Castle Medical Centre have?
6.8 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,893 patients per GP against 2,171 across England.
Are appointments at The Castle Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Castle Medical Centre's phone number?
01926 857331.