Abbey Medical Centre, Kenilworth: patient reviews and CQC rating
Abbey Medical Centre is a GP practice in Kenilworth with 16,063 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2017. It has 5.1 full-time-equivalent qualified GPs, or 3,121 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Abbey Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
70% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 125 patients answered the survey (response rate 43%).
| Survey question | Abbey Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 60% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 82% | 77% | 73% |
| Wait for appointment about right | 86% | 78% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 179 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Abbey Medical Centre is Outstanding, published in April 2017. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
16,063 patients were registered at Abbey Medical Centre in September 2026, up 1.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 3,121 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.7 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 10.9 |
| August 2024 | 7.1 | 9.6 |
| August 2025 | 7.1 | 9.0 |
| August 2026 | 5.1 | 7.9 |
From June 2026 to August 2026 the practice recorded 7,860 appointments a month, or 489 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Abbey Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 489 | 486 | 510 |
| Face to face | 50% | 54% | 63% |
| Same day as booked | 40% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and heart failure (1.6% against 1.1%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (1.1% against 1.9%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 5.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Abbey Medical Centre, 42 Station Road, Kenilworth, CV8 1JD. Phone: 01926 859955. Website: www.abbeymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Castle Medical Centre | 0.2 km | 81% |
| Sky Blue Medical Group | 5.5 km | 90% |
| Forrest Medical Centre | 5.9 km | 83% |
| Lillington Health Hub | 6.1 km | 94% |
| Avonside Health Centre | 6.1 km | 83% |
- Avonside Health Centre (83% overall experience good)
- Chase Meadow Health Centre (91% overall experience good)
- Priory Medical Centre (76% overall experience good)
- The Castle Medical Centre (81% overall experience good)
How do patients rate Abbey Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Abbey Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Abbey Medical Centre?
16,063 patients were registered in September 2026, up 1.4% on a year earlier.
What is Abbey Medical Centre's CQC rating?
Outstanding overall, published in April 2017.
How many GPs does Abbey Medical Centre have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,121 patients per GP against 2,171 across England.
Are appointments at Abbey Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Abbey Medical Centre's phone number?
01926 859955.