Dr Shamsee, Ward and Associates, Holmfirth: patient reviews and CQC rating
Dr Shamsee, Ward and Associates is a GP practice in Holmfirth with 11,000 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2017. It has 6.2 full-time-equivalent qualified GPs, or 1,767 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Shamsee, Ward and Associates
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 4 practices in Holmfirth with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (95%). 106 patients answered the survey (response rate 33%).
| Survey question | Dr Shamsee, Ward and Associates | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 84% | 53% | 57% |
| Easy to contact via the website | 69% | 54% | 58% |
| Easy to contact via the NHS App | 70% | 52% | 54% |
| Reception team helpful | 94% | 84% | 85% |
| Last contact good | 88% | 70% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Shamsee, Ward and Associates is Outstanding, published in March 2017. One key question is rated differently: Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
11,000 patients were registered at Dr Shamsee, Ward and Associates in September 2026, up 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,767 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.6 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 6.2 | 6.2 |
From June 2026 to August 2026 the practice recorded 4,774 appointments a month, or 434 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Shamsee, Ward and Associates | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 579 | 510 |
| Face to face | 83% | 66% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.6% against 1.2%), COPD (0.9% against 1.9%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Dr Shamsee, Ward and Associates, 161 Huddersfield Road, Thongsbridge, Holmfirth, HD9 3TP. Phone: 01484 689111. Website: www.oaklandshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elmwood Family Doctors | 0.2 km | 95% |
| Dr Cummings & Partners | 2.7 km | 89% |
| Meltham Group Practice | 4.6 km | 85% |
| Shepley Health Centre | 4.9 km | 89% |
| Newsome Surgery Ltd | 5.6 km | 66% |
- Colne Valley Group Practice (93% overall experience good)
- Dr Cummings & Partners (89% overall experience good)
- Drs Shamsee, Ward & Wilding Slaithwaite Health Centre (91% overall experience good)
- Elmwood Family Doctors (95% overall experience good)
- Meltham Group Practice (85% overall experience good)
How do patients rate Dr Shamsee, Ward and Associates?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Dr Shamsee, Ward and Associates as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Dr Shamsee, Ward and Associates?
11,000 patients were registered in September 2026, up 0.7% on a year earlier.
What is Dr Shamsee, Ward and Associates's CQC rating?
Outstanding overall, published in March 2017.
How many GPs does Dr Shamsee, Ward and Associates have?
6.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,767 patients per GP against 2,171 across England.
Are appointments at Dr Shamsee, Ward and Associates face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Shamsee, Ward and Associates's phone number?
01484 689111.