Heady Hill Surgery, Heywood: patient reviews and CQC rating
Heady Hill Surgery is a GP practice in Heywood with 3,411 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 3.0 full-time-equivalent qualified GPs, or 1,142 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heady Hill Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 5 practices in Heywood with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (84%). 99 patients answered the survey (response rate 21%).
| Survey question | Heady Hill Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 62% | 61% | 58% |
| Easy to contact via the NHS App | 85% | 58% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 87% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heady Hill Surgery is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,411 patients were registered at Heady Hill Surgery in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,142 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.9 |
| August 2024 | 3.0 | 6.6 |
| August 2025 | 3.0 | 6.4 |
| August 2026 | 3.0 | 5.8 |
From June 2026 to August 2026 the practice recorded 1,305 appointments a month, or 383 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 63% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heady Hill Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 445 | 510 |
| Face to face | 82% | 66% | 63% |
| Same day as booked | 63% | 44% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (28.4% against 14.3%), COPD (2.8% against 1.9%) and asthma (9.2% against 6.6%). The practice's patients live in areas with an average deprivation score of 36.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 28.4% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Heady Hill Surgery, 114 Bury New Road, Heywood, OL10 4RG. Phone: 01706 603430. Website: www.Headyhillsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Argyle Street Medical Centre | 0.7 km | 67% |
| Birtle View Medical Practice | 0.9 km | 92% |
| Longford Street Medical Centre | 1.5 km | 77% |
| Hopwood Medical Centre | 2.1 km | 88% |
| Huntley Mount Medical Centre | 2.5 km | 76% |
- Argyle Street Medical Centre (67% overall experience good)
- Birtle View Medical Practice (92% overall experience good)
- Hopwood Medical Centre (88% overall experience good)
- Longford Street Medical Centre (77% overall experience good)
How do patients rate Heady Hill Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Heady Hill Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Heady Hill Surgery?
3,411 patients were registered in September 2026, down 0.4% on a year earlier.
What is Heady Hill Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Heady Hill Surgery have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,142 patients per GP against 2,171 across England.
Are appointments at Heady Hill Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heady Hill Surgery's phone number?
01706 603430.