May Lane Surgery, Dursley: patient reviews and CQC rating
May Lane Surgery is a GP practice in Dursley with 9,321 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2017. It has 4.5 full-time-equivalent qualified GPs, or 2,093 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about May Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
71% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 119 patients answered the survey (response rate 41%).
| Survey question | May Lane Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 54% | 60% | 58% |
| Easy to contact via the NHS App | 44% | 56% | 54% |
| Reception team helpful | 89% | 89% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 57% | 66% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 86% | 95% | 93% |
| Needs met | 95% | 93% | 90% |
In the Friends and Family Test for July 2026, 93% of 86 responses rated the practice good or very good (England: 92%).
CQC's overall rating for May Lane Surgery is Outstanding, published in December 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
9,321 patients were registered at May Lane Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,093 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.1 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 4.9 |
| August 2024 | 3.7 | 4.5 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 4.5 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,959 appointments a month, or 425 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 26% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | May Lane Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 574 | 510 |
| Face to face | 93% | 64% | 63% |
| Same day as booked | 26% | 42% | 45% |
| More than 28 days after booking | 14% | 11% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%), depression (18.2% against 14.3%) and asthma (8.2% against 6.6%). It has a lower share for osteoporosis (0.7% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
May Lane Surgery, Dursley, GL11 4JN. Phone: 01453 540555. Website: www.walnuttreepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cam & Uley Family Practice | 2.2 km | 90% |
| Culverhay Surgery | 4.6 km | 86% |
| Chipping Surgery | 4.9 km | 80% |
| Regent Street Surgery | 9.1 km | 83% |
| Dr Esmail Esmailji | 9.1 km | 94% |
- Cam & Uley Family Practice (90% overall experience good)
- Chipping Surgery (80% overall experience good)
- Culverhay Surgery (86% overall experience good)
How do patients rate May Lane Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of May Lane Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at May Lane Surgery?
9,321 patients were registered in September 2026, down 0.8% on a year earlier.
What is May Lane Surgery's CQC rating?
Outstanding overall, published in December 2017.
How many GPs does May Lane Surgery have?
4.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,093 patients per GP against 2,171 across England.
Are appointments at May Lane Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is May Lane Surgery's phone number?
01453 540555.