The Surgery-Pelton, Chester Le Street: patient reviews and CQC rating
The Surgery-Pelton is a GP practice in Chester Le Street with 10,411 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 6.4 full-time-equivalent qualified GPs, or 1,625 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery-Pelton
Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 6 practices in Chester Le Street with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 92 patients answered the survey (response rate 25%).
| Survey question | The Surgery-Pelton | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 40% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 61% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for The Surgery-Pelton is Good, published in August 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,411 patients were registered at The Surgery-Pelton in September 2026, up 2.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,625 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.9 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 9.4 |
| August 2024 | 5.6 | 9.8 |
| August 2025 | 5.4 | 8.6 |
| August 2026 | 6.4 | 9.4 |
From June 2026 to August 2026 the practice recorded 7,159 appointments a month, or 688 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Surgery-Pelton | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 688 | 550 | 510 |
| Face to face | 63% | 68% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), heart failure (1.9% against 1.1%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
The Surgery-Pelton, Unit 1, The Lavender Centre, Pelton Lane, Pelton, Chester Le Street, DH2 1HS. Phone: 0191 370 0500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gardiner Crescent Surgery | 1.8 km | 83% |
| Cestria Health Centre | 2.4 km | 68% |
| Bridge End Surgery | 2.5 km | 78% |
| Birtley Medical Group | 2.7 km | 67% |
| Middle Chare Medical Group | 2.8 km | 79% |
- Bridge End Surgery (78% overall experience good)
- Cestria Health Centre (68% overall experience good)
- Gardiner Crescent Surgery (83% overall experience good)
- Middle Chare Medical Group (79% overall experience good)
- Sacriston Medical Centre (75% overall experience good)
- The Surgery - Great Lumley (93% overall experience good)
How do patients rate The Surgery-Pelton?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Surgery-Pelton as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at The Surgery-Pelton?
10,411 patients were registered in September 2026, up 2.0% on a year earlier.
What is The Surgery-Pelton's CQC rating?
Good overall, published in August 2016.
How many GPs does The Surgery-Pelton have?
6.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,625 patients per GP against 2,171 across England.
Are appointments at The Surgery-Pelton face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery-Pelton's phone number?
0191 370 0500.