Bridge End Surgery, Chester Le Street: patient reviews and CQC rating
Bridge End Surgery is a GP practice in Chester Le Street with 7,465 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 5.6 full-time-equivalent qualified GPs, or 1,329 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bridge End Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 6 practices in Chester Le Street with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (64%). 100 patients answered the survey (response rate 30%).
| Survey question | Bridge End Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 35% | 62% | 57% |
| Easy to contact via the website | 35% | 59% | 58% |
| Easy to contact via the NHS App | 32% | 58% | 54% |
| Reception team helpful | 79% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 85% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 60 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bridge End Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,465 patients were registered at Bridge End Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,329 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.3 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.4 |
| August 2024 | 5.3 | 7.4 |
| August 2025 | 6.1 | 8.0 |
| August 2026 | 5.6 | 8.4 |
From June 2026 to August 2026 the practice recorded 4,584 appointments a month, or 614 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bridge End Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 614 | 550 | 510 |
| Face to face | 63% | 68% | 63% |
| Same day as booked | 47% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), heart failure (1.9% against 1.1%) and stroke or TIA (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 22.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 19.3% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
Bridge End Surgery, Pick Tree Lane, Chester Le Street, DH3 3SL. Phone: 0191 388 3236. Website: www.bridgeendsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Middle Chare Medical Group | 0.4 km | 79% |
| Cestria Health Centre | 1.8 km | 68% |
| Gardiner Crescent Surgery | 2.3 km | 83% |
| The Surgery-Pelton | 2.5 km | 72% |
| Rickleton Medical Centre | 2.9 km | 94% |
- Cestria Health Centre (68% overall experience good)
- Gardiner Crescent Surgery (83% overall experience good)
- Middle Chare Medical Group (79% overall experience good)
- Sacriston Medical Centre (75% overall experience good)
- The Surgery - Great Lumley (93% overall experience good)
- The Surgery-Pelton (72% overall experience good)
How do patients rate Bridge End Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Bridge End Surgery as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at Bridge End Surgery?
7,465 patients were registered in September 2026, down 2.5% on a year earlier.
What is Bridge End Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Bridge End Surgery have?
5.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,329 patients per GP against 2,171 across England.
Are appointments at Bridge End Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bridge End Surgery's phone number?
0191 388 3236.