The Island Surgery, Canvey Island: patient reviews and CQC rating
The Island Surgery is a GP practice in Canvey Island with 6,649 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 2.0 full-time-equivalent qualified GPs, or 3,325 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Island Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 6 practices in Canvey Island with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (71%). 89 patients answered the survey (response rate 24%).
| Survey question | The Island Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 63% | 50% | 57% |
| Easy to contact via the website | 56% | 56% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for The Island Surgery is Good, published in September 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,649 patients were registered at The Island Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,325 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.9 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,899 appointments a month, or 436 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 61% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Island Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 480 | 510 |
| Face to face | 38% | 69% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (11.2% against 4.6%), COPD (3.8% against 1.9%) and dementia (1.5% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 25.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.2% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 11.2% | 4.6% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| COPD | All ages | 3.8% | 1.9% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
100% of the practice's patients live in the SS8 postcode district. 100% live in Castle Point, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SS8 | 6,657 | 100% |
The Island Surgery, Long Road, Canvey Island, SS8 0JA. Phone: 01268 439233. Website: www.theislandsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oaklands Surgery - Canvey Island | 0.0 km | 64% |
| The Community Practice | 0.0 km | 63% |
| Drs J B & A J Ghauri | 1.4 km | 85% |
| Canvey Village Surgery | 1.7 km | 81% |
| Dr Sukumaran and Partners | 1.8 km | 82% |
- Canvey Village Surgery (81% overall experience good)
- Dr Sukumaran and Partners (82% overall experience good)
- Drs J B & A J Ghauri (85% overall experience good)
- Oaklands Surgery - Canvey Island (64% overall experience good)
- The Community Practice (63% overall experience good)
How do patients rate The Island Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The Island Surgery as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at The Island Surgery?
6,649 patients were registered in September 2026, down 1.2% on a year earlier.
What is The Island Surgery's CQC rating?
Good overall, published in September 2023.
How many GPs does The Island Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,325 patients per GP against 2,171 across England.
Are appointments at The Island Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Island Surgery's phone number?
01268 439233.