Oaklands Surgery - Canvey Island, Canvey Island: patient reviews and CQC rating
Oaklands Surgery - Canvey Island is a GP practice in Canvey Island with 10,777 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.0 full-time-equivalent qualified GPs, or 3,561 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oaklands Surgery - Canvey Island
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 5th of the 6 practices in Canvey Island with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (72%). 129 patients answered the survey (response rate 29%).
| Survey question | Oaklands Surgery - Canvey Island | Essex | England |
|---|---|---|---|
| Overall experience good | 64% | 74% | 77% |
| Easy to contact by phone | 44% | 50% | 57% |
| Easy to contact via the website | 31% | 56% | 58% |
| Easy to contact via the NHS App | 34% | 51% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 60% | 70% | 73% |
| Wait for appointment about right | 52% | 70% | 69% |
| Listened to well | 78% | 84% | 87% |
| Treated with care and concern | 76% | 83% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 83% | 89% | 90% |
CQC's overall rating for Oaklands Surgery - Canvey Island is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,777 patients were registered at Oaklands Surgery - Canvey Island in September 2026, down 1.0% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,561 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.8 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.7 |
| August 2024 | 2.9 | 5.7 |
| August 2025 | 2.9 | 7.6 |
| August 2026 | 3.0 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,171 appointments a month, or 387 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 44% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oaklands Surgery - Canvey Island | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 387 | 480 | 510 |
| Face to face | 100% | 69% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.8% against 0.6%), dementia (1.4% against 0.8%) and COPD (3.4% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%) and depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Palliative care | All ages | 1.8% | 0.6% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
100% of the practice's patients live in the SS8 postcode district. 100% live in Castle Point, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SS8 | 10,742 | 100% |
Oaklands Surgery - Canvey Island, Central Primary Care Centre, Long Road, Canvey Island, SS8 0JA. Phone: 01268 209339. Website: www.oaklandssurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Island Surgery | 0.0 km | 66% |
| The Community Practice | 0.0 km | 63% |
| Drs J B & A J Ghauri | 1.4 km | 85% |
| Canvey Village Surgery | 1.7 km | 81% |
| Dr Sukumaran and Partners | 1.8 km | 82% |
- Canvey Village Surgery (81% overall experience good)
- Dr Sukumaran and Partners (82% overall experience good)
- Drs J B & A J Ghauri (85% overall experience good)
- The Community Practice (63% overall experience good)
- The Island Surgery (66% overall experience good)
How do patients rate Oaklands Surgery - Canvey Island?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Oaklands Surgery - Canvey Island as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Oaklands Surgery - Canvey Island?
10,777 patients were registered in September 2026, down 1.0% on a year earlier.
What is Oaklands Surgery - Canvey Island's CQC rating?
Good overall, published in November 2016.
How many GPs does Oaklands Surgery - Canvey Island have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,561 patients per GP against 2,171 across England.
Are appointments at Oaklands Surgery - Canvey Island face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oaklands Surgery - Canvey Island's phone number?
01268 209339.