Canvey Village Surgery, Canvey Island: patient reviews and CQC rating
Canvey Village Surgery is a GP practice in Canvey Island with 3,819 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 1.2 full-time-equivalent qualified GPs, or 3,113 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Canvey Village Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 22%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Canvey Island with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (78%). 93 patients answered the survey (response rate 25%).
| Survey question | Canvey Village Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 63% | 50% | 57% |
| Easy to contact via the website | 22% | 56% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 83% | 83% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Canvey Village Surgery is Requires Improvement, published in January 2024. One key question is rated differently: Caring Good. Its previous overall rating was Good (March 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
3,819 patients were registered at Canvey Village Surgery in September 2026, down 3.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 3,113 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,878 appointments a month, or 754 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Canvey Village Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 754 | 480 | 510 |
| Face to face | 66% | 69% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.1% against 4.6%), COPD (2.7% against 1.9%) and high blood pressure (19.7% against 15.2%). It has a lower share for osteoporosis (0.1% against 1.2%), cancer (2.1% against 3.8%) and depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 25.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Canvey Village Surgery, 391 Long Road, Canvey Island, SS8 0JH. Phone: 01268 510520. Website: www.canveyvillagesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs J B & A J Ghauri | 0.4 km | 85% |
| Dr Sukumaran and Partners | 0.6 km | 82% |
| Oaklands Surgery - Canvey Island | 1.7 km | 64% |
| The Island Surgery | 1.7 km | 66% |
| The Community Practice | 1.7 km | 63% |
- Dr Sukumaran and Partners (82% overall experience good)
- Drs J B & A J Ghauri (85% overall experience good)
- Oaklands Surgery - Canvey Island (64% overall experience good)
- The Community Practice (63% overall experience good)
- The Island Surgery (66% overall experience good)
How do patients rate Canvey Village Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Canvey Village Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Canvey Village Surgery?
3,819 patients were registered in September 2026, down 3.2% on a year earlier.
What is Canvey Village Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Canvey Village Surgery have?
1.2 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,113 patients per GP against 2,171 across England.
Are appointments at Canvey Village Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Canvey Village Surgery's phone number?
01268 510520.