The Haven Practice, Brighton: patient reviews and CQC rating
The Haven Practice is a GP practice in Brighton with 2,584 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 1.2 full-time-equivalent qualified GPs, or 2,178 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Haven Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 25 practices in Brighton with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 115 patients answered the survey (response rate 27%).
| Survey question | The Haven Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 91% | 55% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 71% | 54% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 52 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Haven Practice is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,584 patients were registered at The Haven Practice in September 2026, down 4.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 2,178 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.3 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 552 appointments a month, or 213 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 32% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Haven Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 213 | 521 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%). It has a lower share for dementia (0.2% against 0.8%), diabetes (3.0% against 7.9%) and stroke or TIA (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Diabetes | 17+ yrs | 3.0% | 7.9% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
The Haven Practice, 100 Beaconsfield Villas, Brighton, BN1 6HE. Phone: 01273 555999.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr David Supple and Partners | 0.6 km | 73% |
| The Stanford Medical Centre | 0.6 km | 82% |
| Beaconsfield Medical Practice | 0.6 km | 87% |
| School House Surgery | 1.0 km | 68% |
| St Peter's Medical Centre | 1.4 km | 75% |
- Beaconsfield Medical Practice (87% overall experience good)
- Dr David Supple and Partners (73% overall experience good)
- The Stanford Medical Centre (82% overall experience good)
- Warmdene Surgery (90% overall experience good)
How do patients rate The Haven Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of The Haven Practice as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at The Haven Practice?
2,584 patients were registered in September 2026, down 4.5% on a year earlier.
What is The Haven Practice's CQC rating?
Good overall, published in October 2021.
How many GPs does The Haven Practice have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,178 patients per GP against 2,171 across England.
Are appointments at The Haven Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Haven Practice's phone number?
01273 555999.