Ivel Medical Centre, Biggleswade: patient reviews and CQC rating
Ivel Medical Centre is a GP practice in Biggleswade with 12,950 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). It has 3.9 full-time-equivalent qualified GPs, or 3,349 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ivel Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 25%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
25% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (58%). 188 patients answered the survey (response rate 34%).
| Survey question | Ivel Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 53% | 75% | 77% |
| Easy to contact by phone | 25% | 52% | 57% |
| Easy to contact via the website | 40% | 60% | 58% |
| Easy to contact via the NHS App | 36% | 52% | 54% |
| Reception team helpful | 62% | 83% | 85% |
| Last contact good | 49% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 75% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
12,950 patients were registered at Ivel Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 3,349 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.9 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 9,126 appointments a month, or 705 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 61% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ivel Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 705 | 521 | 510 |
| Face to face | 47% | 62% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.4% against 4.6%) and depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
99% of the practice's patients live in the SG18 postcode district. 100% live in Central Bedfordshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SG18 | 12,840 | 99% |
Ivel Medical Centre, Chestnut Avenue, Biggleswade, SG18 0RA. Phone: 01582 481700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Saffron Health Partnership | 0.6 km | 60% |
| Sandy Health Centre Medical Practice | 5.0 km | 65% |
| Greensands Medical Practice | 5.4 km | 77% |
| Dr Baxter and Partners | 7.3 km | 72% |
| Larksfield Surgery Medical Partnership | 8.1 km | 67% |
How do patients rate Ivel Medical Centre?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of Ivel Medical Centre as good, below the England figure of 77%. 25% found it easy to get through by phone.
How many patients are registered at Ivel Medical Centre?
12,950 patients were registered in September 2026, down 0.9% on a year earlier.
How many GPs does Ivel Medical Centre have?
3.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,349 patients per GP against 2,171 across England.
Are appointments at Ivel Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ivel Medical Centre's phone number?
01582 481700.