Montgomery-House Surgery, Bicester: patient reviews and CQC rating
Montgomery-House Surgery is a GP practice in Bicester with 15,970 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 7.4 full-time-equivalent qualified GPs, or 2,147 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Montgomery-House Surgery
Its best result against England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 3 practices in Bicester with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (57%). 106 patients answered the survey (response rate 27%).
| Survey question | Montgomery-House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 71% | 76% | 77% |
| Easy to contact by phone | 37% | 56% | 57% |
| Easy to contact via the website | 59% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 70% | 72% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 200 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Montgomery-House Surgery is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,970 patients were registered at Montgomery-House Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,147 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 5.3 nurses and 10.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 8.2 |
| August 2024 | 8.0 | 11.0 |
| August 2025 | 7.8 | 8.9 |
| August 2026 | 7.4 | 7.4 |
From June 2026 to August 2026 the practice recorded 6,756 appointments a month, or 423 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Montgomery-House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 451 | 510 |
| Face to face | 70% | 60% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.5% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Montgomery-House Surgery, Piggy Lane, Bicester, OX26 6HT. Phone: 01869 249222. Website: www.montgomeryhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bicester Health Centre | 0.1 km | 87% |
| Alchester Medical Group | 1.5 km | 84% |
| Islip Surgery | 9.7 km | 92% |
| The Key Medical Practice | 12.2 km | 61% |
| Gosford Hill Medical Centre | 12.3 km | 82% |
- Alchester Medical Group (84% overall experience good)
- Bicester Health Centre (87% overall experience good)
How do patients rate Montgomery-House Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Montgomery-House Surgery as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Montgomery-House Surgery?
15,970 patients were registered in September 2026, down 3.4% on a year earlier.
What is Montgomery-House Surgery's CQC rating?
Good overall, published in March 2018.
How many GPs does Montgomery-House Surgery have?
7.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,147 patients per GP against 2,171 across England.
Are appointments at Montgomery-House Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Montgomery-House Surgery's phone number?
01869 249222.