The Key Medical Practice, Kidlington: patient reviews and CQC rating
The Key Medical Practice is a GP practice in Kidlington with 12,263 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 6.0 full-time-equivalent qualified GPs, or 2,053 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Key Medical Practice
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 3 practices in Kidlington with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (74%). 97 patients answered the survey (response rate 30%).
| Survey question | The Key Medical Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 61% | 76% | 77% |
| Easy to contact by phone | 29% | 56% | 57% |
| Easy to contact via the website | 42% | 57% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 79% | 84% | 85% |
| Last contact good | 52% | 72% | 73% |
| Wait for appointment about right | 44% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 343 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Key Medical Practice is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,263 patients were registered at The Key Medical Practice in September 2026, down 4.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,053 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.6 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 6.9 |
| August 2024 | 5.4 | 7.3 |
| August 2025 | 6.0 | 7.7 |
| August 2026 | 6.0 | 6.6 |
From June 2026 to August 2026 the practice recorded 5,370 appointments a month, or 438 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Key Medical Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 438 | 451 | 510 |
| Face to face | 76% | 60% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), stroke or TIA (3.2% against 1.9%) and heart failure (1.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.1% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
The Key Medical Practice, Kidlington Medical Practice, Exeter Close, Kidlington, OX5 1AP. Phone: 01865 842292. Website: www.kidlingtonandyarntonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gosford Hill Medical Centre | 0.9 km | 82% |
| Islip Surgery | 3.5 km | 92% |
| Woodstock Surgery | 5.3 km | 86% |
| Banbury Road Medical Centre | 5.5 km | 89% |
| Summertown Health Centre | 5.5 km | 85% |
- Gosford Hill Medical Centre (82% overall experience good)
- Islip Surgery (92% overall experience good)
- Woodstock Surgery (86% overall experience good)
How do patients rate The Key Medical Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of The Key Medical Practice as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at The Key Medical Practice?
12,263 patients were registered in September 2026, down 4.5% on a year earlier.
What is The Key Medical Practice's CQC rating?
Good overall, published in March 2016.
How many GPs does The Key Medical Practice have?
6.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,053 patients per GP against 2,171 across England.
Are appointments at The Key Medical Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Key Medical Practice's phone number?
01865 842292.